Restricting users from "Reopening" Issues

[Abdullah Aqlaan]

How do I restrict users from reopening issues?

I want to disallow some users to reopen tickets. 

[Jeroen Poismans]

Hi there!

There are several ways to accomplish this, but you could add a condition in the workflow transition to Re-open:

• Go to the workflow in Edit
• Select the transition to Re-open
• Add a condition based on User group

In this way you won't be taking away the transition from the users in the group, rather than giving the users in the group(s) the permission to re-open.

Hope this helps!

Jeroen

[Alex Koxaras _Relational_]

ΗΙ @Abdullah Aqlaan 

It really depends on the solution you have already implemented so far, the project roles etc. One solution would be the users in group that @Jeroen Poismans suggested, which would work great, if you are also a jira admin.

Another solution, and often proposed by Atlassian, would be to use project roles instead of groups, because this will give the project administrator the ability to control who is going to be on specific project roles, without the need of a jira admin,