Hi there, I would like to have a report to see which "Affected Services" are most relevant and show me the amount of issues for each services. That is not possible with the default reports right?...
Hi, Im trying to implement some automation for our JIRA Service management project which will automatically comment to a customer when a certain action is performed. I have the automation part worki...
Hi, Can some one will help me out what are differences b/w 3 views in Screen Schema I see that there are 3 views are available for Screen schema as mentioned in the below SS. please provide me the...
Hi there. I'm creating a new form in the Jira Service Desk. It is an ' Ask a Question' - when I go to save the form a pop up appears that there are missing fields and I need to make the issue type ...
Hello! We are planning to create different schemas for different areas. In addition, we would use attributes which uniquely reflects the affiliation of the asset and the configuration item. ...
I want to add this reminder on other screens, but I can't find a way, can this be solved?
Use Case: One of our SLAs is to update P1 tickets every 7 days (automatically) until it is marked as resolved. The ticket created on 20th April 2023, FRT was fulfilled, the next SLA that is s...
We have created initial view of reports but doesn't have a correct JQL query yet. We have tried the following queries for Level 2 and Level 3 support on their designated department and these ar...
// Get the Jira issue manager def issueManager = ComponentAccessor.getIssueManager() // Get the Jira issue def issue = issueManager.getIssueObject(issueKey) // Create a RemoteIssueLinkBuilder obj...
Hi I'm trying to use the Zapier API Request Beta to create a customer, but the scope provided by the connection does not allow this. Could Atlassian please allow this? The following is a log of the...
We would like to list the assets that have been issued to users on the tickets they are the reporter on. I have tried multiple ways of creating custom fields, but i either get it saying none o...
Can customers use the Help Center Portal without a license? I read that customers do not need a license to use the portal but when I set it up a license is need for them. How can I setup ...
Hi team, We have requirement like we have three user picker fields in insight inventory like group owner, contact 1 and contact 2. The problem is if user selecting one of the user name in group owne...
Good afternoon, I recently added the Outlook Meetings for Jira app to our Client Services Cloud account. The ability to schedule meetings is functioning but I also want to be able to schedule these m...
Hi team. I am not receiving any email notificaiciones. Can you delete me from the suprresión list? How can I know if one of my team is in this list. Thank you
Hi Community, My technical days are long behind me but am under pressure to import our user base's laptop device details into JIRA Assets. We have 4 object types already, created by a predeces...
Hey guys! JSM and asset management related question! Our Insight configuration has three object types: Properties, Routers and PV Systems. Properties contain references to both other object types. ...
Hi All, Is there any way I can create a filter that shows me only the tickets that have a specific SLA goal? For example, I want to see all issues with the Time to First Response SLA Goal set to 15...
Hi Everyone, We have 2 projects on our portal and one is for our IT team and the another one is for external customer. Is there a way to restrict project on the portal based on domain ?&...
I've seen lots of documentation giving introductory information regarding using JSM to set up a CAB program/process, but no actual step-by-step runbook that will take someone through the actual proce...
Hello, I'm looking for a way to attach a form to a request type in the JSM portal based on the organization the customer is assigned to. The use case is more in line with when a customer of org A w...
In JSM I'm looking to create a global organization that can be auto applied as a set of customers within all JSM projects that get created. The reason we're looking to do this is because we want to c...
Hi Team, For KPI reporting related to Jira Service Management orders. We are using the Power BI Connector for Jira connector, to calculate the average resolution time we are not locating the t...
Team, We have an asset custom field called "Department". Whenever HR will raise a new ticket they will select the new joiner of the department he/she belongs to, And based on the selected department...
When working on a issue in JSM, there's a field so I can chat in via Microsoft Teams. Can I also have teams per customer so I can chat with the employees about the customer?
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