Hello, Emails are not being sent when a task is assigned, please help resolve this issue as we cannot start our project if the emails are not working Please help
I would like to hide the Help Desk link from the client portal! Also is there a way to keep the input search inaccessible on the client side, because here the client can search for other cl...
Hello community, our company has a few questions regarding Jira security and data storage: 1. Is the connection from the customer Jira Service Desk to Jira encrypted? 2. Is the connection also e...
Hello community, I have created custom filters for our company to categorize tickets from customers more accurately. Unfortunately, I can't delete the default filters ("My open cases", "Created by m...
Hello, my company is merging with another one that has their own jira SM, software and confluence (both cloud). We already tried to succesfully export-import some projects or spaces into ours, but we...
Hello, I'm going to use the JSM function User Help page (Portal) successfully created. I want to set the request type to appear as soon as I press the Portal tab. set only one request type for o...
I need to find the id but it does not appear in the details of the custom field.
Hello Everyone, I have changed the workflow and added approval step on "Awaiting Approval" step, I use single user field for approver. The workflow is used on 2 schemes, first one is for 12 differen...
when i reply a user mail . jira is creating another ticket. pleae help
Hi I have created two Multi-select fields called as Product Name Services Affected Product Name has 8 Values and Services Affected Field has 80+ values, When I select 1 value in product n...
I have automation set up so that comments from a linked Jira software project will get copied a Jira Service Management project. This works both ways where the comments made from the customer portal ...
Team we have field that Support Level : Level 1 & Level 2. Different department ticket should route to Level 2 directly based on Component & Product Categorisation as we select...
Hello I have a few issues I did the automation for a meeting request off portal form condition > when issue type = meeting then create a subtask in the same project >iss...
In the Jira Service Management (Cloud), is it possible to count the number of times a particular event occurs using Automation rules? (e.g. number of times a particular status has been passed, number...
Hi all, If I understand correctly, Issue Security Level restricts access per issue. I am able to set up the security schema and apply it to my project following this instruction b...
When someone other than the Reporter or the Request Participants included in the issue/ticket sends a message on the ticket, the ticket status does not change to "Open." It does not show up as an act...
Is it correct that JSM cloud has no native ability to make dynamic forms? From everything I am finding in the forums and online is that we would be required to buy a 3rd party app to allow us to use ...
I need all tasks that are created to have some information by default in the description field, such as: Context: Tools:
Is there any way to have translation for the Assist chatbot on Microsoft Teams. Our own projects are in French but the chatbot itself writes to users in English only
Hi, I have a new installation of Service Management that is supporting multiple clients/organizations. In some of those organizations, they have vendors doing testing or configuration, etc.. ...
Hello, we recently enabled the email channel in our Jira Service Management instance so customers emails would generate tickets. The issue we are having is there are many people copied on the e...
Estoy generando un correo personalizado de un software de alerta de sensores y que cuando fallan manda un correo a jira, el cual genera un incidente pero me gusataria poder poner datos en los campos ...
Is there any automation to automatically remove the jira service desk user when he/she is out of the office?
This topic has been around for years and I just wonder what is the latest way to change the priority icons?
Hello! My clients that open a lot of tickets are looking for better searching performance in the portal. Is there a way to give them the ability to search for tickets using JQL? Is there...
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