Formatting an Automated Comment with Markdown as you would manually

[Brian Anderson]

Hi, Im trying to implement some automation for our JIRA Service management project which will automatically comment to a customer when a certain action is performed.

I have the automation part working , but would like to format the comment with tables, bold text, and info panels as I can do when making the comment manually via Atlassian Editor within the issue

I cant seem to find a way to automate the formatted comment, as it seems to only allow plain text , and although I can use smart values, the comment I am making doesn't need any Jira vales included so not really of value

Just wondering if it is actually possible to format automated comments ? 

[Alex Koxaras _Relational_ · Accepted solution]

Hi @Brian Anderson 

For tables you can try to write markup on the comment field. I've just tested it on my instance and if you write on the comment section:

||heading 1||heading 2||heading 3||
|col A1|col A2|col A3|
|col B1|col B2|col B3|

it will create a table

[Brian Anderson]

Got tables working now too, i must have been typing it wrong, Thanks for the help

[Alex Koxaras _Relational_]

@Brian Anderson good to know that!

[Brian Anderson]

Hmm. that's interesting I've just tried exactly what you have and it doesn't convert to a table,  it just stays as its typed ? This is directly in a comment reply to customer as you have. I can however i can type the commands on the linked page (table markdown doesnt appear on the linked page) 

I have also tried in the Automation and it seems the markdown commands listed on the linked page work for that as well, all except for the table. 

Time to do some more investigation into why the table isnt working. 

Thanks for the tip though, if I cant use a table I can adapt the comment to still serve its purpose