Community resources
Community resources
Community resources
Jira Service Management
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Hi, may i know what happen to jira?? the detail suddenly when missing. while at customer side still able to view the details.
- Question
- cloud
- jira-service-management
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Good day we have recently moved to JIRA SM Cloud how do we move open, unassigned task raised by our customers to the bug queue? also we have recently moved to JIRA and would lik...
- Question
- cloud
- jira-service-management
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Hi Team, Can anyone tell me whether Jira Service Desk version 4.0.0 supports PostgreSQL version - 11.10? Because, the Instance Health check for Database Collation check is failing continuously...
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Hi JIRA, I am currently testing the JIRA Cloud Service Management and we are planning to use it in substitute on our JIRA Local that is already expired. I would like to ask if we purchase...
- Question
- cloud
- jira-service-management
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I set up Jira/Slack integration just to play around with it and get used to it. It will likely go into production in the next few months. However, most of the company are on Macs (I'm on Windows) and...
- Question
- cloud
- jira-service-management
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A 3rd party is getting a ‘Forbidden (403) error when they try to connect to our Jira instance using the Jira API. They receive the following GET request: curl --request GET \ --url 'https://...
- Question
- cloud
- jira-service-management
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If I create a second Service deck project, but the same 5 agents are using both projects to manage requests, do I have to pay for additional licenses to cover for 1 agent working in 2 projects?
- Question
- cloud
- jira-service-management
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Hi I am doing a data cleanse and needs to find any records that have empty fields that have been updated after a specific date (this year - 2021) There are 5 fields and I need to filter any recor...
- Question
- cloud
- jira-service-management
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2020 was one wild ride of a year for all of us, especially for internal support teams. Many of us shifted from the norms of in-person meetings and support to video calls, Slack/Microsoft Teams messag...
- Article
- halp
- improvement
- ms-teams
- queue
- slack
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We have an Opsgenie account created from having Jira Service Desk. We want to add SolarWinds as well but when I click on the link in the documentation, It tells me I do not have permission to view th...
- Question
- cloud
- jira-service-management
- opsgenie
- solarwinds
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Hi, I'm trying to define a new "delay" policy that would delay until the next morning my alerts that have a tag that contains the "test" string. I created the policy as shown in the picture...
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We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan. &nb...
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DEFAULT template failure email subscriptions to filters are failing for all users enterprise wide: in header is : #text('template.subscription.header.name' in body of email is Co...
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Hi all. I have elasticsearch alerting and it works fine but I can't add OPSGenie webhook as it doesn't work at moment. Any other idea to connect them both? I am using elastic wat...
- Question
- opsgenie
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Hi, suddenly notifications stopped working. I have read all the articles, tried all the resolutions that I am able to try on my own with no results. I'm currently not receiving any email when tick...
- Question
- cloud
- jira-service-management
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Hi Team hope doing all are good. My user requesting he need access to create a IMP (Implementation) tickets for client. Will you please explain detail what is imp ticket and how can I provide...
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Hi there, I currently have a Service Desk Portal that I'm effectively using as the customer-facing side of a support product that we offer. I'd also like to utilize it for true technical support a...
- Question
- cloud
- jira-service-management
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Hi guys, I a question, I am Jira admin on both slack and Jira, I have installed the Jira cloud app on slack and connected it with Jira, however when I press the add to issue in Jira could it say it h...
- Question
- cloud
- jira-service-management
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I was evaluating Jira Service Managment last week. Along the way, some Jira product installed a cookie on my browser without my permission. The cookie is "ajs_anonymous_id". The coo...
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Every now and then customers mistakenly click on the link for an issue not to be notified via email. Either via the email link or from the issue in the portal. If it's done unintentionally, it of cou...
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I am integrating Jira Service Desk with custom App. I was able to get the pending tickets using Jira Service Desk API and was able to approve the request through API itself. Now, i need ...
- Question
- cloud
- jira-service-management
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We are using JSM server mainly for internal support and all of our internal customers have an account. We are also using e-mail requests. However, sometimes external clients contact us (by e-mail). W...
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Hi folks, I've recently started a new job with a small company in IT. I've been put in charge of revamping the incident management process. We currently use Jira Service Desk cloud and I'm eva...
- Question
- opsgenie
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Hi I have two instances of Jira cloud and I wish to migrate my next gen project from one instance to another So I complete the jira inbuilt back process. downloaded the zip file and then trie...
- Question
- cloud
- jira-service-management
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...bsp;1 If the condition is true, keep the issue unassigned but even for the first mail on any mail thread, the issue still remains unassigned. Can we use such queries in automation, If not p...
- Question
- cloud
- jira-service-management
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