suddenly notifications stopped working.
I have read all the articles, tried all the resolutions that I am able to try on my own with no results.
I'm currently not receiving any email when tickets are logged and assigned to me or when they are resolved - nothing at all.
Hi Michela, could you share which articles you read that did not help? The reason I as is that when we are done here I would like be be able to provide feedback to Atlassian if their articles need some work.
With that said here are my opening questions and pointers:
Let me know....
Q2: I don't receive notifications for any kind of action
Q3: none of my colleagues encountered any problems
Q4: until the morning of January 11st everything worked properly, from the afternoon there were no more notifications
Q6: no, because I don't have access to Admin Helper
so that article is about your personal settings but doesn't capture the whole picture on notifications. Here is a place to start to learn more - what-notifications-do-my-customers-and-service-desk-team-receive
Based upon your answer to #3 - "none of my colleagues encountered any problems" we can conclude that it isn't a project-wide issue but more like a user specific issue. It also seems that you do not have admin permissions so you are going to need to discuss w/ your admin and have them check to see if you are in an group/role that is configured to receive notifications for the specific project in question. This is outlined in my "A1" above but the admin should know what to look for and correct here. Having said that you indicate that it suddenly stopped which tells me you were receiving notifications earlier, correct? That would say an admin has mad some changes that broke it for you.
BTW, what role do you play in the project? Are you an Agent that is assigned issues in the project or do you simply have browse permissions that allow you to see the issues and maybe comment on them. Finally do inspect your personal notification settings for anything obvious - avatar > personal settings
Me and my colleagues are all in the same group/role but I'm the only one with this problem and only after January 11st.
Until the morning of January 11st everything worked properly and I received all email notifications.
My role is service desk agent and Ihave already verified that my personal settings are active.
can you check to ensure that you are not also listed as a customer? be sure to check any/all organizations as well. Also, check your junk/spam email. Finally, check with IT and ask them to perform a email search to see if the notification was received at the server.
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