I have two instances of Jira cloud and I wish to migrate my next gen project from one instance to another
So I complete the jira inbuilt back process. downloaded the zip file and then tried the import wizard and I get this error message
An error occurred during the import process.
it fails here. Any ideas?
|SUCCESS||Processing your Jira backup|
|SUCCESS||Processing your Jira and plugin data|
|SUCCESS||Updating the database|
|SUCCESS||Importing attachments and avatars|
|FAILED||Synchronizing users and groups|
Thank you for reaching out to Atlassian Community!
I can see that you are using a Free site where the number of available licenses is limited to three for Service Management and 10 for Software, so the error you are facing might be related to this.
You can edit the entities.xml file to set users as inactive. Please, let only your account and the sysadmin account as active.
On the entities.xml, users will show as the example below:
<User id="12345" directoryId="1" userName="user" lowerUserName="user" active="1" createdDate="2018-12-13 19:41:47.381" updatedDate="2018-12-14 19:41:45.769" firstName="User" lowerFirstName="user" lastName="User" lowerLastName="user" displayName="User" lowerDisplayName="user" emailAddress="firstname.lastname@example.org" lowerEmailAddress="email@example.com" credential="nopass" deletedExternally="0" externalId="123456:a78901b2-c34d-56e7-f8g9-0h1i2j345k67" localServiceDeskUser="0"/>
You can change "0" on "active", so their account will be imported, but as inactive.
After changing the information, save the file and zip it again to import to Cloud.
One of the last steps of the migration is the import of users and groups. It means that the site was already wiped.
I can see that you created a ticket with our support and they are already helping you with this request. Through the ticket, they can access your site in order to help you with the migration.
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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