License renewal process

[Glenn]

Hi JIRA,

I am currently testing the JIRA Cloud Service Management and we are planning to use it in substitute on our JIRA Local that is already expired.

I would like to ask if we purchase the license for (number of agents), what are the items included during the implementation?

Can you assist me on these items below?

1. Can we migrate the tickets only?
2. Can we recreate the JIRA configuration from the scratch from JIRA Local to JIRA cloud and create 1 Project as a sample based on the current configuration? (email,  workflows, fields/rules and etc.)
   

Thanks

[Angélica Luz]

Hello @Glenn,

Thank you for reaching out to Atlassian Community!

When it comes to items in Jira, it won’t depend on the number of agents, but on the plan you select. 

The Free plan has some limitations for permissions and notifications, for example.

For more information about what each plan includes, please, check the documentation below:

• Explore Jira Cloud plans

Regarding your questions:

Can we migrate the tickets only?

You can import a CSV file with the tickets from your Server to Cloud:

• Import data from a CSV file

Can we recreate the JIRA configuration from the scratch from JIRA Local to JIRA cloud and create 1 Project as a sample based on the current configuration? (email,  workflows, fields/rules and etc.)

There are many Service Management templates available in Cloud, so you can create new projects based on the templates and configure them the way you need. In Cloud, there are Classic and Next-gen projects. The Classic ones are more advanced and similar to the ones in Server and Next-gen are more simple, for small teams.

If you have any other questions regarding this matter, please let us know.

Kind regards,
Angélica

[Brant Schroeder]

@Glenn 

If you purchase a plan then you will have access to Atlassian support.  They will be able to answer questions if you run into any issues while doing the migration.  There is great documentation that you can follow to help you through the process https://confluence.atlassian.com/cloud/migrate-from-jira-server-to-jira-cloud-972349848.html

In regards to the questions above, 

1. You would migrate the full project.  The issues in the project could then be migrated to another project and you could delete anything you are no longer interested in.

2. Yes you can setup a project from scratch and set it up like your current configuration.

[Glenn]

Can test it on the Free version of JIRA Service Management? However can I delete the settings and data since the data is confidential?

[Brant Schroeder]

You can test on free version and you can delete it afterwards. https://confluence.atlassian.com/cloudkb/reset-and-delete-all-data-from-your-cloud-site-691012037.html