Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

License renewal process

Hi JIRA,

 

I am currently testing the JIRA Cloud Service Management and we are planning to use it in substitute on our JIRA Local that is already expired.


I would like to ask if we purchase the license for (number of agents), what are the items included during the implementation?


Can you assist me on these items below?

  1. Can we migrate the tickets only?
  2. Can we recreate the JIRA configuration from the scratch from JIRA Local to JIRA cloud and create 1 Project as a sample based on the current configuration? (email,  workflows, fields/rules and etc.)

 

Thanks

2 answers

0 votes
Brant Schroeder Community Leader Feb 16, 2021

@Glenn 

If you purchase a plan then you will have access to Atlassian support.  They will be able to answer questions if you run into any issues while doing the migration.  There is great documentation that you can follow to help you through the process https://confluence.atlassian.com/cloud/migrate-from-jira-server-to-jira-cloud-972349848.html

In regards to the questions above, 

1. You would migrate the full project.  The issues in the project could then be migrated to another project and you could delete anything you are no longer interested in.

2. Yes you can setup a project from scratch and set it up like your current configuration.

Can test it on the Free version of JIRA Service Management? However can I delete the settings and data since the data is confidential?

0 votes

Hello @Glenn,

Thank you for reaching out to Atlassian Community!

When it comes to items in Jira, it won’t depend on the number of agents, but on the plan you select. 

The Free plan has some limitations for permissions and notifications, for example.

For more information about what each plan includes, please, check the documentation below:

Regarding your questions:

Can we migrate the tickets only?

You can import a CSV file with the tickets from your Server to Cloud:

Can we recreate the JIRA configuration from the scratch from JIRA Local to JIRA cloud and create 1 Project as a sample based on the current configuration? (email,  workflows, fields/rules and etc.)

There are many Service Management templates available in Cloud, so you can create new projects based on the templates and configure them the way you need. In Cloud, there are Classic and Next-gen projects. The Classic ones are more advanced and similar to the ones in Server and Next-gen are more simple, for small teams.

If you have any other questions regarding this matter, please let us know.

Kind regards,
Angélica

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

241 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you