License renewal process

Glenn February 16, 2021

Hi JIRA,

 

I am currently testing the JIRA Cloud Service Management and we are planning to use it in substitute on our JIRA Local that is already expired.


I would like to ask if we purchase the license for (number of agents), what are the items included during the implementation?


Can you assist me on these items below?

  1. Can we migrate the tickets only?
  2. Can we recreate the JIRA configuration from the scratch from JIRA Local to JIRA cloud and create 1 Project as a sample based on the current configuration? (email,  workflows, fields/rules and etc.)

 

Thanks

2 answers

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 17, 2021

Hello @Glenn,

Thank you for reaching out to Atlassian Community!

When it comes to items in Jira, it won’t depend on the number of agents, but on the plan you select. 

The Free plan has some limitations for permissions and notifications, for example.

For more information about what each plan includes, please, check the documentation below:

Regarding your questions:

Can we migrate the tickets only?

You can import a CSV file with the tickets from your Server to Cloud:

Can we recreate the JIRA configuration from the scratch from JIRA Local to JIRA cloud and create 1 Project as a sample based on the current configuration? (email,  workflows, fields/rules and etc.)

There are many Service Management templates available in Cloud, so you can create new projects based on the templates and configure them the way you need. In Cloud, there are Classic and Next-gen projects. The Classic ones are more advanced and similar to the ones in Server and Next-gen are more simple, for small teams.

If you have any other questions regarding this matter, please let us know.

Kind regards,
Angélica

0 votes
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 16, 2021

@Glenn 

If you purchase a plan then you will have access to Atlassian support.  They will be able to answer questions if you run into any issues while doing the migration.  There is great documentation that you can follow to help you through the process https://confluence.atlassian.com/cloud/migrate-from-jira-server-to-jira-cloud-972349848.html

In regards to the questions above, 

1. You would migrate the full project.  The issues in the project could then be migrated to another project and you could delete anything you are no longer interested in.

2. Yes you can setup a project from scratch and set it up like your current configuration.

Glenn February 16, 2021

Can test it on the Free version of JIRA Service Management? However can I delete the settings and data since the data is confidential?

Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 16, 2021

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