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post update to version 8.14.1 all email filter subscriptions failing.


DEFAULT template failure

email subscriptions to filters are failing for all users enterprise wide: 

in header is : #text(''

in body of email is 

Could not locate resource

2 answers

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My co-worker found out that it is a bug with the upgrade.

Hi @Carla Ann Rowland  We just upgraded from 8.13 to 8.20 and face the same bug. Did you manage to correct it?

The mail template resources should be found in <jira-home-folder>/data/template (Server) or your shared folder (Data Center).

Thanks for the reply @ironeagle But how do we solve the problem? By editing the template? Or creating a new one?

I solved it, by going to https://[JIRA-URL]/secure/admin/EmailTemplatesSettings!default.jspa . When clicking 'Download .zip' I got the message that the instance had no templates, and by clicking 'Revert to default' the problem got solved.

0 votes

Hi @Carla Ann Rowland 

Was any of the velocity files modified? It seems like a problem with the .vm files. 


@Ravi Sagar _Sparxsys_  no it was a straight jira upgrade; we did not do any modifications.  Since this posting I created a brand new filter and set myself for subscription. I get the same results

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