Community resources
Community resources
Community resources
Jira Service Management
-
Hi folks, I've recently started a new job with a small company in IT. I've been put in charge of revamping the incident management process. We currently use Jira Service Desk cloud and I'm eva...
- Question
- opsgenie
-
Hi I have two instances of Jira cloud and I wish to migrate my next gen project from one instance to another So I complete the jira inbuilt back process. downloaded the zip file and then trie...
- Question
- cloud
- jira-service-management
-
...bsp;1 If the condition is true, keep the issue unassigned but even for the first mail on any mail thread, the issue still remains unassigned. Can we use such queries in automation, If not p...
- Question
- cloud
- jira-service-management
-
Hi! I am using Email notifications to remind customers about their pending approvals. And I want to log users who will receive emails about pending approval. There is "Pending appr...
- Question
- automation
- cloud
- jira-service-management
-
Looking at https://support.atlassian.com/jira-service-management-cloud/docs/transition-multiple-requests-at-the-same-time/ I was wondering whether the same feature might be coming to the Data Ce...
-
We are using Jira Service Management Cloud Standard Plan. The standard quota of rule execution is 1500 which was been used. Please advise if the legacy automation rules created for linked issues will...
- Question
- cloud
- jira-service-management
-
Hi Guys, I have a customer interested in JSM Cloud asking me the following questions can you maybe help us here? User Licencing They will have 75 agent user/ 200 busines...
- Question
- cloud
- jira-service-management
-
I'd like to know if the data center moide of the Jira Service Management is the same of the cloud mode. Also, can the interface be integrated into each customer software? Thank you an...
-
Hi I have message-content in my template but I want change the text included in the message-content. Do you know ?. Regards
- Question
- cloud
- jira-service-management
-
How to setup a automation rule to trigger if total time logged hits a certain threshold. Ideally based on a query result
- Question
- cloud
- jira-service-management
-
I was setting up jira service desk in our organization server and configured it all. The connection tests were all fine. Then I created a project and for that project, I configured the email request....
-
Hi, I have a problem. Some users do not receive my emails from Jira. I'm using the Gsuite client's email, I don't think the problem is on my side. I think the problem is in Jira. Have any setting t...
- Question
- cloud
- jira-service-management
-
I have an automation rule that triggers when a comment is added to an issue. The new comment is searched using a regex, looking for something like "[tw] 5m" at the beginning of a line. So...
1,270 views 3 0 Deleted user February 15, 2021- Question
- automation
- cloud
- jira-service-management
-
Hi. We are having an issue where users can't view an attachment on a ticket. The error looks like this - Forbidden You don't have permission to access /secure/attachment/202302/Test - Disfrutar de ...
-
Currently I have difficulty finding tickets that have not yet been answered by the support team, check and I realized that thismcondition is not a simple filter but an advanced filter. If someone has...
- Question
- cloud
- jira-service-management
-
Hi all Our tickets have a list of depots that people can choose from. Defined in a custom field. We have had some new depots with numbers assigned that are right in the middle of the sequence...
-
Hello, I'm seeing that in the new layout when a table is pasted into an email, Jira tried to wrap the whole table on the screen which makes the data on the tables very hard to read (lo...
- Question
- cloud
- jira-service-management
-
Struggling to get date formats correct. When using Log Work got an issue that after entering Time Spent I have an option to enter Date Started. This field I shows Date format 2/15/2021 5:21 PM while...
- Question
- cloud
- jira-service-management
-
I'm creating an Issue and when I changing the Description Field in Approve step, an "Automation for Jira" are removing my change to "None". I'm looking for a way to disable this.
- Question
- cloud
- jira-service-management
-
Greetings, a few months ago i've incorrectly made a setup in Jira Service Desk. Most of my Request types were the same issue type - TASK. Now I need to change the issue types scheme to the same w...
-
the manager of each group can only approve his team jiras. in this matter i will have several groups and severals managers , i need the managers to approve their teams only.
- Question
- cloud
- jira-service-management
-
How can provide the Org-Admin Rights to someone and revoke the org-admin access from someone's ID? I have the site-admin rights, but I did not find any option where I can check and find the Org-Admi...
- Question
- cloud
- jira-service-management
-
I see there are two Epic Link fields, one is short text and the other refers to an Epic. I can create an Issue related to an Epic (and I can see the field Epic link). But I cannot add the link to t...
- Question
- cloud
- jira-service-management
-
I'm not sure if it's reported anywhere (at least I can't find it), but I've noticed that knowledge base articles on the customer portal don't show blank/empty rows. In this example (Confluence page ...
- Question
- cloud
- jira-service-management
-
My team reported to me that we are not able to access to our Jira account. May I know what is the problem?
Atlassian Community Events
| User | Count |
|---|---|
| 12 | |
| 11 | |
| 8 | |
| 8 | |
| 6 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 48 seconds ago | ||
| 28m ago | ||
| yesterday | ||
| Thursday | ||
| Thursday |
- FAQ
- Community Guidelines
- About
- Privacy policy
- Notice at Collection
- Terms of use
- © 2025 Atlassian