Customizing queues for Customers

[Ezio]

Hello. 

Jira Service Desk is great, but is totally focused on the Service Desk Team. 

As a Project Leader, I feel very happy about all the tools we have (queues, filters, JSD) to manage the tickets, but the Customer is unhappy because he can't even order his queue by date. 

Is there a way to customize that ugly "requests" list the Customer must deal with?

At the moment, he can only see

• Type
• Reference
• Summary
• Status
• Requester (himself!)

I'd like to give him at least another two or three columns, such as "Created date", "Component" and "Assignee". 

Is it possible?

Thank you

[Hernan Halabi - Elite IT Consulting Group]

Hello @Ezio I believe you are looking for something like this

https://marketplace.atlassian.com/apps/1219230/advanced-portal-reports-for-service-desk?hosting=cloud&tab=overview

[Ezio]

Thank you.

So I should buy an add-on.

[Ezio]

veeeeeeeeeeeeeeeeeeeeeeeeeery disappointed.

[Hernan Halabi - Elite IT Consulting Group]

Hello @Ezio looks like the app doesn't meet the needs. I hope you are just with the trial if so. 

Anyway, if the app doesn't work for you, I'm afraid you won't be able to achieve this in cloud. There aren't other options in the market that I'm aware and to be honest I thought there were none when I started replying my first answer. If you were on server you would have a bit more of options to achieve this.