Hello, Is there any Installation guides for JIRA Service Desk/Confluence? Do I install these Server applications on my existing JIRA server or would these be better on their own dedicat...
Inside Jira Service Desk > Customer Notifications, inside the To field, there's an option for "Customers Involved" and a checkbox for "Exclude person who caused the action". Is there a way to use ...
Hello, is there any way to access the Jira service desk database? I need to look at the tables from MicroStrategy, thanks in advance, I await your comments.
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how to create a rule that when a specific customer opens a ticket, it is automatically assigned to a specific agent
Hello, I'm using Jira Service Desk Server edition, and i want some fields to be auto-completed when someones create a ticket, with some information i get from AD (attributes), like Manager, ...
We want to reduce the amount of created tickets via the portal by forcing the users to search for their issue before creating a new ticket. Currently, the user can instantly create a ticket be...
Hi, My company has installed the Jira Core 8.3.4 and JIRA Service Desk 4.3.4 products with user access through the Microsoft Active Directory LDAP server with Windows 2003 domain functional level. ...
you can't copy the information from the organization field after the new update.
Hi, After the update to the Cloud ServiceDesk this weekend, we are not able to find the option to link on-premise Jira tickets to the new Cloud ServiceDesk environment. If I go to the old lo...
Hi, After the Cloud ServiceDesk update in the weekend, we are now seeing the attachments in each post and not central as in the old environment. Is it possible to get the old way of...
We've set up 5 SLAs based on the priority level of issues logged. Is there a place (queue / report) where we can sort by which SLA overall is about to breach?
I'm trying to prefill the email field in the widget's form when a user is logged in on our site. I have managed to fill the email field with the user's email, but when trying to submit the form it lo...
Team, I want to know possibility about Active Directory account synchronization to Jira cloud Service Desk as Customers
Hello everyone, I'm trying to create specific report based on Components. In Components I added some "Addresses" and now I want to create report based on "on witch address are the most proble...
Hi Jira community, I was hoping if you could help me with this problem. Is there a way to remove or hide mandatory fields like this shown below in the image? I want to remove the&nbs...
Hi, I have a urgent issue.. I am admin in JSD and I setup Default Notification Scheme for my project, but I can not receive notification after I create/ edit ticket.. I find much error log in...
Hi, I am in the process of building a proof of concept for demo to management. I want the user to be able to input email addresses in a CC field in the submit form and when user clicks submit, the ...
I accidentally deleted the default support@[mycompany].atlassian.net e-mail address. How do I add it back in Project settings > Email?
Hi All, I have created a custom field, how can i publish to my project request type? This field will be used in more then one Projects. I have already check on the default scre...
Hi All, I have created a project for user to log case via portal. Will like to receive email notification whenever there is a new case created via the portal. How can i do so? Thanks ...
hello i am beginner and i would like to know how could i install jira core ,helpdesk confluence te bitbucket , for my local server , and reverse proxy for my website using ngnix , i ask for pr...
When editing issues, Is there a way to set the restriction in browsing the Reporter Field users only to contain Jira Service Desk Customers only? By default, an agent cannot browse any customers dur...
Hi, All. I'm creating Reports to track performance against SLAs. Pretty straightforward. But I was wondering where the drop-down list of "Series" comes from? Are these baked in?&nb...
I know that JSD ist certified for Incident Management, Problem Management, Change Management and Request Fulfillment and I also know that there are workflows available for those processes. But: Sh...
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