Our team initiates Jira tickets on a routine (i.e. on the 2nd and 21st a ticket is created for 1 item, and on the 7th a ticket is created for another item, as well as the 11th and 25th of every month...
Hello there, from this article here and a few others, I learned that hiding or deleting the "Share with <organization>" field from the form used on a Customer Portal is not possible at a...
My use case is the following: 1. A customer accesses a Jira Service Management portal and creates a ticket -- a new laptop purchased. 2. An Automation for Jira action then creates a new "Laptop" ob...
Hi, I had been tweaking the JIRA - Slack integration but I gave up on some of the fields that it can only support in the meantime. I want to go back to just plain summary, description and maybe 1 c...
So where I am working someoene has created a software project. Within this project there are issues. To the right hand side of any issue are pre configured Fields. Example Assignee Team Name Rep...
So I am simply just trying to sign out of this community website...when I click on my name in the top right hand corner and select log out. The page goes into a loop and then logs back in? Ve...
Hi, I've set up a IT Service Project in JIRA and I wonder if it's possible to automatically create a task there every time someone sends an email to an address associated with the project, for exampl...
Hi community This is my very first Atlassian Forum post :). I come from the ServiceNow world and I have recently started a new position as internal chief consultant in an organization using ...
Goodmorning all, We were having an old project with an old project type of JIRA running, so we set up a new JIRA service desk for our customer. We've decided to bulk migrate all tickets of the old p...
The Situation is the following: 1. Our Customer submits a Request in the Customer Portal of Service Desk. 2. From the Request we create a linked Jira issue, which we then continue to work wit...
Hi, I have an issue, I have many mails coming in my JSM and i would like to take the 5th line of these mail to put the text in another field. I know that there is smart values like su...
Hello, On Jira Service Management Server, I'm trying to find a way to move a Request from "In progress" to "Pending" via REST API. I've been using the calls described in https://docs.atlassian....
Hello, does anyone know about new feature in SLAs? From today we see different format of our SLAs. Usually we were able to see only time (number). Now SLAs are displayed as a date. Best regar...
Hello All, I need to send the create issue notification email to a customer ( the customer is not the reporter). I have tried adding the customer i the notification scheme as a single user or single...
Hello Jira I have a problem for a Customer Portal I'm creating. some time ago i have set up customer portal, filter by status can still be selected from customer account, but now my customer can't ...
jira issue updater插件适用于jira cloud吗 我尝试了一下,但是构建的时候报401,我的jira账号和密码是正确的,不知道哪里配置错了,还说只适用于jira服务器
"Some fields used by an issue type are not supported for use in the customer portal; if you include these fields on a request type, they will automatically be added to the Hidden fields with pre...
We are using the widget as part of our help desk but have notices that you can send a request without filling in all the fields on the widget? Is there a way to make them required so we can mak...
Hello! After update Jira Email This Issue plugin in JETI email log and in the email tab in the issues appeared some kind of statuses, like "sent via jira" , "successful". Is it possible to tr...
can my customer in jira service desk add new users to their organization?
Im trying to update objects using the Insight CSV Import tool like i used to on the Mindville version. When i try to update an object i get this error Error occured during import. Import took ...
When our service desk members are replying to tickets inside service desk, often, screenshots are used to convey information back to the client. The screenshot images are being replaced with !i...
Hi all, A client of ours has created several new service projects and would like to invite agents to their different projects to work on issues as well as add (portal-only) customers. In the past, ...
Hi All Good day! I need your advise. I am currently trying to figure out automatic transition rules between JIRA Service Management and JIRA Business Project. Scenario: We are currently in the ...
I have an SLA rule meant to identify if a ticket is assigned within 10 minutes of creation. It works for tickets that do not auto-assign but if a Request Type is given an assignee value upon creation...
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