My use case is the following:
1. A customer accesses a Jira Service Management portal and creates a ticket -- a new laptop purchased.
2. An Automation for Jira action then creates a new "Laptop" object in Insight, mapping fields from Jira to object attributes. The custom Jira text field "Serial number" from the Jira ticket is used as the unique "Label" attribute of a laptop object in Insight.
When the customer tries to create a duplicate inventory (a second laptop with the same "Serial number" value), then the object is not created. The problem is that nobody understands that the object was not created (unless they heck the automation rule log, which is impractical).
How can I check if an object was created successfully and report it back to the Jira ticket (say as a comment)?
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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