Jira Service Management

Receiving tickets over email: In Cloud, the system gives an email address to each project, can I define an email for each organization?

• jira-service-desk

Hello, How can I create in Jira Service Desk an issue(request) and send this request to a random chosen email address(es) or How can I comment on an exsiting request and add in this request a rand...

• jira-service-desk

Hi, I have message 'you have no queues' after crash reboot When i click on projet i have a technical issue error 500 Thanks

• jira-service-desk
• jira-service-desk-server
• server

Hello, Im currently testing the customer experience of signing up to our JIRA site, however i ran into some issues.  I have enabled public sign-up in order for customer to create an account o...

• access
• customer
• jira-service-desk
• jira-service-desk-server
• server

Hi, I installed JEditor for JIRA and enable it for JSD  too. I can use it every where and I want to enable more toolbat option in Customer Portal, but I can't. and there is a toolbar ...

• editor
• jira-service-desk
• jira-service-desk-server

Hello, If I have set (per accident) a wrong workflow status in a jira service desk request, how can I set this request back to a previous workflow status? When I have a request it seems that when I...

• jira-service-desk

Hi there, As we are happy with jira SD we would like to get emailrequests from external customers (from one emaildomain ) But  when we open email requests for the public in SD , every new u...

• jira-service-desk

I can reproduce the following simplified behaviour: Jira is connected to Crowd I have a "jira-users" group in Crowd, used for Jira Software Access I have a "project-A-customer" group in Crowd I ...

• jira-service-desk
• jira-service-desk-server

When I set Can customers access and send requests from the help center without logging in? to No Then jira widget disappears from my website.But if this config is set to No I need to show a logi...

• cloud
• jira-service-desk
• jira-service-desk-cloud

Hello. We are trying to create a Change page in Jira SD that allows us to select different "types" of changes from a drop down field  (infra, Security, Application) and then the CAB members (Ap...

• jira-service-desk

You can invite new users to join the service desk and be included in their Organisation so they can share tickets. If a user is already logged in there does not seem to be a way of adding him to the ...

• jira-service-desk

I've never used Jira before and as a small non-profit I have been given the task to install this on one of our servers. I have Jira installed on a server and I want to create a URL other than the htt...

• jira
• jira-service-desk

Hi, I created a custom field with a field type as a multi-line text box.  However I now wish to change this t a single line text box but cant seem to be able to do this.  Please can you he...

• custom-field
• jira-service-desk

Hi. We have Jira and Jira service desk installed on prem. And right now not many people are using JSD so we are planning to remove it from our instance. and install it as completely stand alone so t...

• jira
• jira-server
• jira-service-desk
• jira-service-desk-server

Hi,  Jira is repeatedly forwarding comments on Issues from one of our user accounts.  The user claims not to be doing this.  How can I turn this off? I have removed the user's admin ...

• cloud
• jira-service-desk
• jira-service-desk-cloud
• notification

When selecting a search filter for editing the search path / the input prompt line does not appear and also the failure statement "failed to retrieve favorite filters from server" appears (see pictur...

• jira-service-desk

I have added users in JSD without application access. Added that users in project roles, groups, Security levels. Now i am unable to create mail tickets through That users.[ It is saying that you m...

• jira-service-desk
• cloud
• jira-service-desk-cloud

Is it possible to have the work log/comments look and feel similar to BMC Remedy -

• worklog
• cloud
• jira-service-desk
• jira-service-desk-cloud
• layout

How can we create a child ticket from the main inheriting all details except the requester information - Main Ticket > Child Ticket [Linked SLA/OLA]

• cloud
• issue-link
• jira-service-desk
• jira-service-desk-cloud

https://jira.atlassian.com/browse/JSWSERVER-16754 is a workaround available?

• jira-service-desk

Hi, we use the german translation of JIRA ServiceDesk and in the view screen stands "Bitte drücken" instead of issue type in all projects. How can we solve this? Thanks in advance. With best rega...

• jira-service-desk

Hi All,  How can I revert back the previous value of group picker if it is set to null upon editing using listener? I am currently experimenting this code but no luck Scriptrunner Listener im...

• adaptavist
• group
• jira-server
• jira-service-desk
• script-listener
• +1 more tag...

If I'm using Jira Software and Confluence, would it cost me $10 or $20 for 10 users or less?

• confluence
• jira-service-desk
• jira-software

I am an admin on the account and want to update our billing settings but have been unable to load the page for the past two weeks.  Every page comes up as "We can't load this page now" and a "re...

• cloud
• confluence
• confluence-cloud
• jira
• jira-cloud
• +2 more tags...

Dear team, I am facing below warning message in my JIRA Service Desk: While removing the users, I am getting below error; I just purchased 3 agents license. Not sure where I am doing incorrect co...

• jira-service-desk
• server