Hi @Lien Chang
Customer does not have permission to invite other customers into your project
We can only control on whether the customer can share the existing ticket to their customer or organization that they are in
Although permissions on how customers are invited to your project can be controlled at site level and project level
Here's a ref https://confluence.atlassian.com/servicemanagementserver/adding-customers-939926467.html
Thanks,
Pramodh
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