When an unlicensed user creates a request for a secured issue type, there is some strange behavior. It will let the user submit and then just spits them out to the welcome screen of the help ce...
Hi all, I'm trying to add the "Reporter" field in the form used by a customer to submit a request. It is necessary form me because a customer could open an issue raise by a collegue. Is...
Hi, I would like to know how to customize adding more columns in the customer interface in JIRA SERVICE MANAGEMENT. I specifically want to add more columns to be seen.
Obsolete.
I made some issue changes in Jira admin and now anytime I edit an issue, it requires a resolution status. How can I undo/remove that requirement?
Hi every body, Does any body knows if there could be any native or market place tools that get provide me automaticly this two informations when a user create a ticket : browser used...
We successfully set-up a custom e-mail address (from AWS Workmail) in Jira ITSM. However when sending e-mails to this address for testing, they do not arrive in Jira ITSM. The logs unfortunately are ...
Is it possible to add a custom button in the Jira Service Management (Cloud) Issues menu and activate the rules for the automation function by pressing the button?
My insight application won't start after a jsm upgrade 8.6.1 The logfile says that the customfeilds can't be enabled. Modules that cant be modifed. - deprecated - referenced single - readonly -...
I'm testing our cloud JSM before migrating from our self-hosted server. We have got Atlassian Access working with our ADFS. Now I need help to understand how can I make all my colleagues that are me...
We currently use Jira Service Management for internal users using the portal where we can control the data submitted and categorise as required. We now are considering deploying to external cli...
I have a different workflow than Jira provided by default. It is not switching between Waiting for Customer and Waiting for Support when issue is commented. I want an SLA that counts the time when th...
New and old customers need to actively confirm that they agree to the GSEP Terms of Use Customers need to re-confirm if GSEP changes the Terms of Use Acceptance Criteria: Is there any plugin that ...
Hello, I've added my domain to https://admin.atlassian.com/o/{organizationId}/emails > Email domains and added all DNS records shown there. For now all DNS records are green except last TXT ...
Hi, we are currently using Service Management and Jira Software on premise (and are aware of end of service). I guess there must be a way to send Tickets from Service Desk to Jira Software (as Bug ...
Good evening Jira Community, I am here tonight to pose a question to all of you. If possible, how can I allow my users to create multiple tickets? Here's my situation: Our company hires 30-300 temp...
Hi, Is there a way of granting permission for custom fields? I've created a custom field and I want to be the only being able to edit that field, not anyone else inside the project. Is this...
In JSM, i have created a incident workflow. So when the developer ask for more information there is a Status "Waiting for Customer", but the tester is unable to see the action/trans...
Hi all, I'm having an issue where a user is not able to move issues within the Kanban board and is presented with this error. I attached a copy of the workflow here as well. This user is an ad...
Hello, I have a dropdown field that has a different selector list based on which project it is configured to. For example: FIELD A: Project 1 1 2 3 FIELD A: Project 2 4...
Is there a way to override this and bring that functionality up to customer view?
...pplication/json") .body([ subject: theSubject, textBody: textMessage, htmlBody: htmlMessage, to: [ reporter: true, // bug - 500 error when no reporter assignee: true, // bug - 500 error when n...
Hi, I'm trying to setup either a notification or custom email to certain assignees only, once a filter subscription has been executed!? I only want the email to be set to users that are assigned to a...
hello i have created custom portal group for my helpdesk I want to display the portal group in the support ticket in Jira Service Desk is it possible ? regards
When we add users to JSM they are getting a email from opsgenie@opsgenie.net with the email: ##################################### Subject: "An account administrator has invited you to Opsgenie...
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