Guys, i need a help with a suggestion. Sorry with my english. I have a project that a separate system that needs to communicate with the JSD platform, but the user will authenticate directl...
Trying to include "ec.msc-mdsd-nhs-dcs.ec@canada.ca" as a participant in a ticket. Is it possible to do so?
Hi. We'd like to know who assigned an issue to one of our users, for coaching purposes. Is there an issue log somewhere? Thanks.
When a customer receive an e mail notification the name of the assignee appears instead the name of the companny for example. There is any way I can change this without any addon? I want to ...
Hello! I wonder if there is an option for simple integration two Jira versions (Service desk and Software). Server installations. Case: I am a support engineer and I want t...
I have some Phone assets and linked to the phone asset is a SIM. Each sim has its own attributes. for example data number, voice number ... When i am creating a phone object and selecting a...
Hello, I don't see the "Project Automation for Jira" option in a Jira Service Desk Cloud Free instance. Do you think that's normal? Thank you, in advance, for your help. Best regards.
Hi! We have installed SD a long time ago and we don't had an application run like service. So now we want to make it run like service, made all things from this article https://confluence...
Please, I am new on Jira, and I am trying to créate a new Project. Now I need to know how can I register a new client to he can register tickets and cases.... What must I do? I'm lost.
We have run into a problem where Service Desk is not allowing me to create more than 30 Request Types. The other limitation is that we cannot add more than 50 fields across all of the Request Types. ...
Hi, Am I able to customise the below: I would like to add new columns and new filter options (filter by status and date created/submitted)?
In my service desk project I've created a new screen for capturing issues. On this screen I want to have the user capture time when creating an issue via the Log Work field. Importantly t...
Currently we have Cloudwatch alerts creating alerts in Opsgenie via SNS, which then raises an incident in Jira ServiceDesk. Is there a way of passing the AWS Account ID from Opsgenie to Jira Service...
Currently, I have an automation set up where Service Desk tickets are assigned in a round-robin style. At the beginning of each day, I have to turn on the automation rule manually. As other te...
I need to add multiple attachments to multiple issues. We imported legacy data but the attachments did not get added. I am using the following: https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC...
Hi, I am going to prepare a demo for JIRA SERVICE DESK to client team. I need some clarifications regarding JSD. 1. When we integrate INSIGHT to JSD, Is it possible to provide a drop down list for...
Boa noite, pessoal. Criei um novo projeto e atribui uma chave de outro projeto que foi removido. Quando salvo a alteração o Jira informa que a chave esta atribuída a outro projeto. Alguém já passo...
I'm working with Jira Service Desk server and we have an issue that has a transition called "ready to ship" that allows our customers to notify us when they are ready for us to ship to them. This tra...
I have a three step approval process. For example in a request for software Manager Approval -> Security Team Approval -> Business Owner Approval. The previous admin allowed the BO to r...
A ticket comes in. Numerous tickets then follow all with the same issue. I link the follow-up tickets to the first ticket. But why? Changing the priority or status or issue type or assignee of the "...
I have a fragment(button) that calls a rest endpoint, this works great and is pretty simple. The Rest Endpoint queries data and returns the result which updates the issue. This works great, for certa...
Our teams track time on issues and in the case of custom change requests entered in as tickets by our customers we bill time and materials. I have searched endlessly to find an example of how Service...
We are trying to set up an automation rule when the service desk issue transitioned we are creating n issue in the Jira Software project. We have another rule setup in Jira Software to create another...
Hello, We frequently answer technicial questions on behalf of our clients, but want to set up the "from" email address to be their email address. Does anyone know if it is possible to ...
Hi, I saw few threads about this topic, but all were related to old Customer Request Type values e.g. it/request-type. In JIRA 7.11 I have new values e.g. project/UUID. I'm trying to create issues w...
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