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Jira Service Management
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Hi - There is any way to stop internal user have to entered username and password each time they log on JIRA from the browsers?
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I'm just setting up my first JSD project, and our customer has expressed the need to have their staff see a list of all the recent issues that any of them logged. I spent some hours digging ...
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Hello, Whenever I get a request in my Jira Service Desk, I would like to know if this issue ever occured again and what the solution was at that time. In order to obtain this, I would like to creat...
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Hi, in my previous jobs I could follow issue changes by "Watch"ing an issue. There was the eye symbol visible in the upper right corner of an issue. Currently Jira tells me via permission helper, th...
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Hi, I using jira service desk cloud. How can I create the new set of priority scheme same as below ?
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I am looking for it urgent if someone already done it :- Customer wants to change the priority of the incident at any time. But right now there is no permission where customer can do it. ...
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Our organization is looking to find a solution to one of our change procedures. We require our Change Advisory Board to provide a classification during a specific stage of our change workflow where t...
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Why do I keep getting the Welcome to Service Desk page? We have been using Service Desk for a couple months and this screen keeps appearing. Others in my group do not have same issue.
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Hi, Python 3.7, Windows 10 This question has been asked a few times however the resolutions never have worked for me so my apologies for the duplication. I have tried two tests. First works but I d...
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Hi, I'm deploying jira in my company and I'm doing this on a step by step approach. First thing i did was to created Project A for a Team A to work. The project as an Email A account associated a...
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I work in the freight invoice industry and every year, for every carrier that a customer has a contract with, we need to get updated contracts. Traditionally this has been handled via email.&nb...
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In the customer portal, there is a list of open and closed issues. But the only ones visible is the latest one. I have figured out that this list depends on "Customer request type" not being e...
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Hi all, I am looking to upgrade JIRA service desk from 3.1.9 to 5.2 or higher version. I am trying to understand what will be effect on the current projects and data in Service desk.&...
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Hi, I have just applied the starter licence and I administer the system. I won't be an agent handling requests all I want to do is get reports for managers yet I am consuming a license as an agent ho...
387 views 2 0 Deleted user November 15, 2018 -
I'm start using jira service desk. I can receive case by email from customer but when I update comment on that ticket, there is no email sent back to update customer. Please advise.
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how can I do that? this is the screen:
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Hi, We want the supervisor to be assigned to the issues when the specified SLA time has elapsed. Is that possible? If not, is it possible to send a mail automatically? Thanks in advance. Regards ...
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Hi, we've a field services and for organization 1 the entries should be a,b,c and for organization 2 the entries should be d,e,f in the same customer portal. Is there a dependency between field and...
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Is it possible to define the default request type (public or private request) visible in the Portal per organization or is it only a global setting? Thanks
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I have created organizations for my customers and added customers to these groups. A public case is opened by a customer, and therefore all customers in the same organization were notified a...
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1 - Am I able to put kanban board into JSD project who have just ques and reporting available by default ? - If I am able to do so WHERE ? HOW ? - I need detailed manual which is actual to ...
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The company I work at has been using JSW for pretty much everything to do with processes, I've recently tried to incorporate JSD into the mix to allow our staff to submit requests and track them...
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How to assign automatically issues to a specific agent and another changes inJira service desk cloud
I want to assign automatically issues to a specific agent and at the same time I want to set the highest priority and send a generic initial response for those issues, My question is... Is the...
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Hello, A few months back, i was able to add multiple organizations via the API in one call, i would simple set the data to: { "name": "COMPANY A", "name": "COMPANY B", "name": "CCOMPANY C" ...
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Hi, I'm sure there will be something I am missing here, but I'm testing ticket visibility and sharing of tickets I have created some test tickets and in the customer portal I can see...
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