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Jira Service Management
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Hello, I'm new to Jira Help Desk. Is there a way to automate a transition using a comparison of a custom number fields value? My goal is to to edit a custom issue that has a hidden field called Worki...
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Hi All, I am a university instructor. I have created a JIRA Service Desk app in which there is a project for each of my courses. I have required that customers log in. But, I allow...
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Hello! I'm trying to do this article (https://confluence.atlassian.com/jirakb/missing-sla-data-in-jira-servicedesk-828790603.html), but I received a blank page. I'm using JIRA DATA CENTER
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We had an administrative change effective this morning and I am now the service desk admin. I have used JIRA in the past (to create tickets mostly) and I have no service desk experience. I do know th...
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Hi, We're very new to Jira Service Desk. I wanted to look into getting the tickets in my email, but in all the KB articles I read it said to go to settings (with a picture of the settings gear). I do...
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Dear community, I would like to create a new Request type: SO new joiner access request. I would like to add the following questions: Mr/Mrs/Ms: drop down menu First name: short text La...
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Hi, What is the best practice to escalate Service Desk tickets to the main bug database project of a product? Duplicate and move to this project? Thank you in advance, Sabine Van Regenmor...
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Which Javascript chart library does Atlassian use for dashboard gadgets and Jira Service Desk SLA charts ?
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When SLA definitions are updated, Jira Service Desk recalculates the SLA values on issues, but not all of them. Which issues are included and which are excluded from this calculation? Does the recal...
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For the Grooming Transition Status only, the [Measures].[Transition to status first timestamp] is > 1,000,000,000 for all issues. It is "normal" for all other status. What is going on?!?!
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I have a situation where one of my stakeholder is asking to setup the duedate / duetime (a custom field) to setup SLAs. They want a specific time of the day to be set as a du...
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Hi. I've created a custom css less file for changing customer portal and it works. But in some parts some classess are same in batch.css and jira program makes batch.css with higher priority to m...
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Hi, I'm having the following scenario: "Project A Support Desk" received one issue from customer but need support from another team such as "Project B Support Desk", so they added the "Projec...
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I have looked through the Jira Service Desk API documentation and the support for SLAs is remarkably cryptic. I wasn't able to figure out how one would create or modify an SLA using the Java API.&nbs...
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When try to setup the email address, getting the above Authentication Error. However, using the email address credential, I can able to connect with webmail. Adding to more points, currently, I ha...
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I've found multiple tutorials and examples of how to make it show certain statuses, but I'm new to Jira and I want to see ALL my tickets that are NOT in a "done" type of state. Essentially all of my ...
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Currently we are not using SLAs. If I delete it from the Project Setting in the left navigation can I get it back later?
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Hello, I'm nearly ready to start using our Jira Service Desk Cloud for our customer support. I'm already using Jira Software Cloud under the same site, already using notifications. Thus, 1 is...
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Hi everyone, I'm configuring a Helpdesk site and I can't find how to enable reports for Service Desk Customer - Portal Access Group. I try to grant access manually to a unique us...
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Hi, We have a specific user that isn't receiving account emails such as password resets etc. I can't see them arriving on the mail server so is there any way I can look at the log for ...
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Can the auto close function be customised? I would like to change this to 5 working days. However, I can't see any way of doing this in JIRA Service Desk cloud version. Thanks, Jas...
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I have Create my Dashboard where i have added Timesheet Gadget where i can see my daily logs added to JIRA's. My JIRA timezone is EST and I logged work based on IST time zone (My morning of 31 JAN a...
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los gadget del jira no muestran el titulo correcto.
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Hi, We have recently implemented JIRA Service desk and want to publish over internet for onsite teams. But during VAPT we come to know about below vulnerability and want to close before publishing JI...
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There is a translation error in e-mail notifications in JIRA Polish version 7.6.0. The phrase: "Answer above this line." is erroneously translated as: "Odpowiedaj powyżej tej linii." and the co...
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