Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Limitations on Jira Service Desk

We have run into a problem where Service Desk is not allowing me to create more than 30 Request Types. The other limitation is that we cannot add more than 50 fields across all of the Request Types. Is there a way to increase this limit by  subscribing to a larger plan?

I have attached screen shots from Jira Service Desk. 


Regards Akil


RequestType limitation.pngField limitation.png

1 answer

0 votes

Yes, if you go up, you can create more. 

But please don't. 30 request types is already going to confuse your users and 50 fields in an issue is around 35 too many for them too.

We need to capture specific data for the different types of requests. We don't need 50 fields for each issue we need about 5 to 7 per issue but each issue has different fields due to which we have hit the limit of 50 fields. 


We can ofcourse keep it generic and ask the user to just write into a notes field but then they are definitely going to skip information causing us to go back and forth.

Is there any information on how many we can create for each of the plans?


Regards Akil

I can't find any. 

I'd still be questioning why you're trying to add so many fields in one portal.

HI Nic,


I've run in to the same issue as Akil,  I need more than 30 as my desk covers a large area of the business different teams all raise tickets in to the same service desk. Different requests require different required fields. Do you know if Atlassian can make a change to this to allow more types?


Atlassian have no plans to increase the limits, they've designed them to force us to keep things simple for the end-users - that's what Service Desk is for.

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

335 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you