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Limitations on Jira Service Desk

We have run into a problem where Service Desk is not allowing me to create more than 30 Request Types. The other limitation is that we cannot add more than 50 fields across all of the Request Types. Is there a way to increase this limit by  subscribing to a larger plan?

I have attached screen shots from Jira Service Desk. 

 

Regards Akil

 

RequestType limitation.pngField limitation.png

1 answer

0 votes

Yes, if you go up, you can create more. 

But please don't. 30 request types is already going to confuse your users and 50 fields in an issue is around 35 too many for them too.

We need to capture specific data for the different types of requests. We don't need 50 fields for each issue we need about 5 to 7 per issue but each issue has different fields due to which we have hit the limit of 50 fields. 

 

We can ofcourse keep it generic and ask the user to just write into a notes field but then they are definitely going to skip information causing us to go back and forth.

Is there any information on how many we can create for each of the plans?

 

Regards Akil

I can't find any. 

I'd still be questioning why you're trying to add so many fields in one portal.

HI Nic,

 

I've run in to the same issue as Akil,  I need more than 30 as my desk covers a large area of the business different teams all raise tickets in to the same service desk. Different requests require different required fields. Do you know if Atlassian can make a change to this to allow more types?

Cheers,
Charlie

Atlassian have no plans to increase the limits, they've designed them to force us to keep things simple for the end-users - that's what Service Desk is for.

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