Hi, I saw few threads about this topic, but all were related to old Customer Request Type values e.g. it/request-type. In JIRA 7.11 I have new values e.g. project/UUID. I'm trying to create issues w...
Hello Atlassian Community. I have project that I created within Jira and as of right now only the Project lead receives alerts (emails) about the following items, Issue Created, Issue ...
We currently have a workflow transition that allows us to "Escalate" a ticket. While this function works, we now want to add a screen that requests a few pieces of information. I have the...
We are implementing JSD after we'd been using Jira Software for a couple of years. We're having no problem with agent users, but our developers (non-agents) can't log in. They have Devel...
I need to set up an automation with multiple conditions . I have set up all the other conditions but I cant seem to be able to send to a mail outside Jira to notify a client. I am relatively n...
I am currently in the evaluation phase. I have created a project for a specific customer and I want to add user accounts for that customer to the project. First of all, I cannot create a "comp...
Hi friends of the good gadgets, Currently I'm searching for a dashboard gadget or chart which can fulfill the following requirement: - Show a table or chart which displays the sum of 2 custom field...
I have two projects. One is development and another is support. For development, we have a separate workflow and for support we have separate workflow. Now we are thinking of using Jira Service ...
In JIRA Service Desk Cloud, Is there a way to retrieve email IDs of users prior to an addon being authorized by Atlassian with the "access_email_address" scope? Is there a way to get the Email...
Is this possible in Next-gen Service desk projects now with auto archiving issues?
Hi, We don´t want that all our team read a reply to a ticket. Is it possible to hide the reply to our team? Thanks
Hello, We recently installed the Jira Service desk cloud, we are struggling with too many duplicate tickets, how to avoid it? Example: We are creating tickets for the same server, same port or ...
hi all! When a support ticket is resolved or closed, i need to disable the comment field and email auto reply. it is possible to inserte a condition on a ticket status for this two point? ...
https://community.atlassian.com/t5/Jira-Service-Desk-questions/Adding-a-custom-payload-to-webhook/qaq-p/1127353?tempId=eyJvaWRjX2NvbnNlbnRfbGFuZ3VhZ2VfdmVyc2lvbiI6IjIuMCIsIm9pZGNfY29uc2VudF9ncmFudGVk...
Hi guys, I've created a ticket for a bug in our bug tracking system. However, after being done with the ticket, I am not able to delete or set as done the ticket. It's weird, because I don't ha...
Jira Service Desk Escalation - How do I carry over comments from Escalated project to Original project. For Example - Project A has one request/ticket and gets escalated to Project B with new linked...
Hi, is there anyway that an end-user (requestor) associated with a company can see all tickets created/open for their company not just the ones opened by them or ones they were added as a requestor? ...
Hello, I'm using the Created & Resolved Chart - But I don't want the chart to key (X axis) on the issue Created date, I want the chart to use a Custom Date field that I created. I want ...
I cannot expand/access/manage an add-on. The error comes from the underlying call to https://<serverurl>/rest/plugins/1.0/com.onresolve.jira.groovy.groovyrunner-key This gives a 500 - Invalid...
Hi, I would like to hide the SLA's from agents and portal users, however an SLAs panel appears on the right when opening a ticket. Is it possible to hide this panel ? Thank you
Hi, I have several service desks at this time all setup with Classic Jira Service Desk. However, having spent some time investigating the Next Gen versions, I believe the Next Gen workflows offer m...
Using the instructions here https://confluence.atlassian.com/adminjiraserver/customizing-email-content-batched-notifications-976770772.html I am attempting to modify the batched emails in J...
Hi I recently signed up for a free trial of jira service desk to see if this tool would be an option for my team. We have an existing confluence page which is provided by our organization. I would ...
Hello, I am able to add an announcement to the help portal. But is it possible to add multiple announcements? Or what is the best way to keep customers informed about a issues about a application o...
Hi, So some of our tickets take longer to work on. Is there an easy way to sent the last 3,4 or 5 comments to the customer awhen an agent comments the ticket and is asking for additional informatio...
User | Count |
---|---|
19 | |
13 | |
12 | |
8 | |
8 | |
8 |
Subject | Author | Posted |
---|---|---|
27m ago | ||
46m ago | ||
3 hours ago | ||
4 hours ago | ||
yesterday |