Hello! We use Jira Service Desk. Who know, is it possible to connect a phone line? And how? Thanks for regarding!
the email request configuration to receive emails on a specific email adress has a whitelist option. when trying to use this option, i get an generic error. when trying to see the logs of the email...
Hello, He saw changes in administration panel User Administration: New section "Users" (Jira standard users) and another section "Jira Service Desk" (Jira customer users) has been created. ...
I would like to make differences with reply types to customer. Sometimes I need to give customers extra info and sometimes I need to ask a question. I would like to add an automation ...
Hi Community, when I open a ticket or service request in our Jira Cloud, all the comments and answers are sorted by oldest date. So I have to scroll down all the way and identify the latest entries....
I have added a logo in .png which is 2500 x 1264 px but it still appears really small in portal. Barely readable. What can i do to make it bigger? If i look at screenshots from other businesses porta...
We are currently using Jira Service Desk and Jira Software. We are linking the service desk reports to the cards inside the Jira Software. However we want the clients who have reported on the ...
One of the ways we're using Jira Service Desk is to keep track of hard drives that we copy client data on and send out. For the most part it works great, each blank hard drive is an issue and we can ...
We are using Jira Service Desk at a university, and have thousands of customers visiting our Help Center. Since we have so many customers, some of them have the same name. Our agents run the risk of...
I would like to have the Summary and the Component/s fields in an issue to auto-populate when the issue is created. Is this possible and how? Thank you, Jackie
I am new to Jira and I'm looking to find a way to both create and maintain service requests within Jira Service Desk. Thank you!
Hi! I need to add a transition screen with a custom field so when the customer execute the transition through the customer portal can see it. I've created the custom field, add it to the screen and ...
Our jira instance is used for several different products and has corresponding service desks to support the 3 main products we support. The issue im running into as we expand is that one of the produ...
I have a customer who never responded to her initial service desk invite. She now needs to create a ticket, but she's unable to get in with the original invite. I've tried reinviting her, removing he...
I have figured out automation for the onboarding and offboarding process. Now I want to track those two processes for soc audit purposes so I can generate a report for monthly review.
We have an organization G-suite and our support email is on it. I am trying to set it up to make every email generate a ticket but I keep getting errors no matter how I try to add the email. I have P...
...ook and feel like a regular email message. I have disabled all but one default rules, public comment in the customer notification in project settings. When I had disabled it, the e...
Hey all I've tried numerous times to import from a CSV, using progressively smaller and simpler test files to try and eliminate issues, however I've yet to be able to get a single one to com...
On one of our projects, specifically one Issue type, the Priority field has moved to the description of the issue instead of on the right side bar. Picture below for reference. Is there a way to move...
Hi, Just looking for a clear way to have my end-users from within the organization and out be able to send in helpdesk tickets and then have Jira auto-create thier account securely. Thanks h...
I setup a service desk and I am trying to use the email that was setup to send requests in. I sent over three attachments to the email and it bounced back the email because one of the attachmen...
I want to set up the customer notifications so it shows all ticket comments. According to the smart value list, I should be able to use {{issue.comments.last.body}}. But it doesn't look like no...
When I update tickets in Jira, Jira is sending me emails saying someone else (Jira administrator) made an update to the ticket instead. I've looked through the notification settings but I can't find ...
I have been unable to figure out where the "Testing" text is coming from Jira. The techs are not typing it in their responses, but it appears on the emails. Any idea where this text is coming from? A...
I'm using JSD as a customer support site and share content with my customers using Confluence as a knowledge base. I saw it is possible to hide some of the content from all customers, but is it poss...
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