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Creating a ticket in Jira Software by pressing a button in Jira Service desk Edited

Николай Киселев
Николай Киселев Jul 20, 2020

Hello! 

I wonder if there is an option for simple integration two Jira versions (Service desk and Software). Server installations. 

 

Case: I am a support engineer and I want to have a button in the issue screen in Service Desk to create a linked task in Jira Software. All required fields will be moved to the Software version. 

Does it work in this way?

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Patricia Francezi -iDev-
Patricia Francezi -iDev- Jul 26, 2020

I would do this by worflow post functions if some of the the transitions is reached. 

Not a bottom, but works. 

The problem with jira server is that the copy fields option is not available in the last time i did it something similar for server.

Not sure if something changed 

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