When a customer receive an e mail notification the name of the assignee appears instead the name of the companny for example.
There is any way I can change this without any addon? I want to the name of the companny or the deppartment appears instead the name of the agent or assignee.
Thanks!
Hi Sofia,
Unfortunately the outgoing email sender's name isn't configurable in Jira Service Desk Server currently. We do have an open suggestion to make it configurable, which you can view and track here: JSDSERVER-702
A couple notable workaround ideas (from the feature request):
Cheers,
Daniel
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