Set Customer Request Type during issue creation Groovy

[Mariusz Piotrowski]

Hi,

I saw few threads about this topic, but all were related to old Customer Request Type values e.g. it/request-type. In JIRA 7.11 I have new values e.g. project/UUID. I'm trying to create issues with groovy (Insight if that makes a difference). My code looks something like this:

IssueService issueService = ComponentAccessor.getIssueService()
IssueInputParameters issueInputParameters = issueService.newIssueInputParameters();
issueInputParameters
.setProjectId( issue.getProjectObject().getId() )
.setSummary( "Odebranie uprawnień" )
.setIssueTypeId(issue.issueTypeId)
.setPriorityId(issue.priority.id)
.setReporterId(issue.reporterId)
.addCustomFieldValue("customfield_10802", "isd/bba760da-e62d-4da3-b719-d688beecc9ac")

I have also tried:
1. SD Automation - fires too late for my other post functions

2. Power Scripts - can set CRT in later transitions, but on Create throws error with key not existing (probably launches before link creation).

3. Same script in Script Runner also doesn't set CRT

[Mariusz Piotrowski · Accepted solution]

I have found a reason. Script Runner (customer has version 5.4.12 and JIRA 7.11.2) doesn't set custom fields which are not on a Create screen. issueManager.updateIssue is not needed in this case. Probably post function Creates issue originally does the job.

[Jean-Philippe Comeau]

Is this the full code snippet?

The CustomField may have the right value but you need to update the issue.  I use IssueManager for that

issueManager.updateIssue(ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser(), issue, EventDispatchOption.ISSUE_UPDATED, false)

 You can get the issue by grabbing the newly created issue as a return from the creation.

[Mariusz Piotrowski]

Sorry for late reply, I was on a vacation.

Here is some longer excerpt:

IssueService issueService = ComponentAccessor.getIssueService()
IssueInputParameters issueInputParameters = issueService.newIssueInputParameters();
issueInputParameters
.setProjectId( issue.getProjectObject().getId() )
.setSummary( "Odebranie uprawnień" )
.setIssueTypeId(issue.issueTypeId)
.setPriorityId(issue.priority.id)
.setReporterId(issue.reporterId)
.addCustomFieldValue("customfield_15732", it.getObjectKey())
.addCustomFieldValue("customfield_11901", stanowiskoValue)
.addCustomFieldValue("customfield_12100", jednostkaOrgValue as String)
.addCustomFieldValue("customfield_11304", nazwaKomOrgValue)
.addCustomFieldValue("customfield_15503", uzasadnienieValue)
.addCustomFieldValue("customfield_15245", zgloszenieDlaValue)
.addCustomFieldValue("customfield_10802", "isd/bba760da-e62d-4da3-b719-d688beecc9ac")

ApplicationUser user = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()

IssueService.CreateValidationResult createValidationResult = issueService.validateCreate(user, issueInputParameters)
if (createValidationResult.isValid())
{
IssueService.IssueResult createResult = issueService.create(user, createValidationResult)
IssueManager issueManager = ComponentAccessor.getIssueManager();
issueManager.updateIssue(ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser(), createResult.issue, EventDispatchOption.ISSUE_UPDATED, false)
}

I'm creating tasks in a loop. Other custom fields are being set. I have added updateIssue, but it didn't help. There are no errors in logs.

[Mariusz Piotrowski]

Sorry for late reply, I was on a vacation.

Here is a longer excerpt from my script:

 IssueService issueService = ComponentAccessor.getIssueService()
IssueInputParameters issueInputParameters = issueService.newIssueInputParameters();
issueInputParameters
.setProjectId( issue.getProjectObject().getId() )
.setSummary( "Odebranie uprawnień" )
.setIssueTypeId(issue.issueTypeId)
.setPriorityId(issue.priority.id)
.setReporterId(issue.reporterId)
.addCustomFieldValue("customfield_15732", it.getObjectKey())
.addCustomFieldValue("customfield_11901", stanowiskoValue)
.addCustomFieldValue("customfield_12100", jednostkaOrgValue as String)
.addCustomFieldValue("customfield_11304", nazwaKomOrgValue)
.addCustomFieldValue("customfield_15503", uzasadnienieValue)
.addCustomFieldValue("customfield_15245", zgloszenieDlaValue)
.addCustomFieldValue("customfield_10802", "isd/bba760da-e62d-4da3-b719-d688beecc9ac")

ApplicationUser user = ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser()

IssueService.CreateValidationResult createValidationResult = issueService.validateCreate(user, issueInputParameters)
//log.warn "Mario przed createValidationResult"
if (createValidationResult.isValid())
{
//log.warn("Mario tworzenie zgłoszeń OK")
IssueService.IssueResult createResult = issueService.create(user, createValidationResult)
IssueManager issueManager = ComponentAccessor.getIssueManager();
issueManager.updateIssue(ComponentAccessor.getJiraAuthenticationContext().getLoggedInUser(), createResult.issue, EventDispatchOption.ISSUE_UPDATED, false)
}

I'm creating tasks in a loop. I have added updateIssue as you suggested, but it didn't help. There are no errors in logs. Other custom fields are being set.