Can I customise what my customer sees in the support portal?

[Teresa Bui]

Hi, 

Am I able to customise the below:

I would like to add new columns and new filter options (filter by status and date created/submitted)?

[Boyan Angelov · Accepted solution]

Hello,

This is not possible out-of-the-box, so we made an addon - Advanced Portal Reports - which allows you to show customizable report, the customer can select which fields to see, can sort by each field, rearrange columns, export to CSV, etc. Feel free to try if it works for you.

Cheers,

Boyan

[Teresa Bui]

Thanks, I'll give it a go :) 

[Ravi Sagar _Sparxsys_ · Accepted solution]

Hi @Teresa Bui 

I don't think this is possible on the portal for customers.

Ravi

[Katarzyna]

Hi @Teresa Bui 

Atlassian added a simple option to the native Requests page. You can read about it here. It's a basic.

For more demanding customers, we've recently released My Requests Extension for Jira Service Management. I'm a product owner of this app. It provides a dedicated Requests view which allows to display more information to your customers. List of all supported fields you can find in our documentation. This list is still expanding! Re-arrange columns, sorting, exporting etc. are available. We're working also on filters functionality (the same like in the server version).

If you have more requirements according to this app, let us know via Customer Portal. You can also find me at LinkedIn.

Cheers,

Kate