Hey Everyone, I have an automation rule I can't figure out. See the rule image below. Basically, I am firing a trigger based on new Epic getting created. Then I create another issue. Part of that is...
Hello, I would like an OpsGenie incident to be automatically created when a JSM incident (submitted via a service portal request) is created with a certain priority level, or based on some other f...
Hello Community, I have a problem with one of the projects in my environment. I have an automation that when a new item is created with a specific JQL. After creating this automation, edit a custo...
We are currently running Jira, Confluence and Jira Servicemanagement all on the same server. We are aware of the changes that have been made regarding Jira Data Center and are planning ou...
I was part of the project to setup our department's JSM projects. For some reason my user name is now apart of every action that takes place. For example, comments and customer emails hav...
Hello, For the majority of support tickets I receive, I need to create additional development tickets (hd/sw) which I link back to the support ticket and can easily display those links in the queue....
Hello all, We are still setting up JSM Cloud for our company, while using it to support our internal customers (IT users). We're using a dashboard that looks pretty good to me, but I'm missing one t...
Hi I have configured custom email notifications via automation. I am having trouble trimming names of graphic files when there are more than 1. My case works only if there is 1 attachment at a time...
Yesterday I added Service Levels in some of our Request Types to try to restrict certain agents from editing request types that do not fall in their area of expertise. Very shortly afterwards, ...
I am building a service request project and would like the workflow to automatically assign to direct supervisors for initial approval, then once they approve it goes to Operations for approval befor...
When creating a new service management project the customer notifications with sample text and layout are created. We always have to change because we use another text and layout, which is equa...
...ontract end date,Account Manager,Warranty,Total time ,00022016,,,Wayne Enterprises,Standard,Active,04/02/2021,04/02/2022,Mike,false,3600 ,00052015,,,Initech,Total,Active,20/09/2020,20/09/2021,Charly,true,1...
Hi community. I want a validate a couple of insight fields on create transition in Jira Service Management Cloud. I use Scriptrunner and JMWE plugins When i test the code inside the val...
Hi, I'd like to automatize the configuration of permissions of Insight Objecttype with java or REST api. Is that supported and has anyone an idea how I can do that? Many thanks!
Hot to pull custom field data in summary field
We have a custom field which is a multi select dropdown. I want to report on all the tickets that have got more than one value in that field Can anyone please assist in a JQL script for it please
When I click on a project to view it, the page doesn't appear to load completely. We're a 2-person organization. The other user created the Atlassian account and is able to view projects fine. When...
Couldnt send request. The default assignee does NOT have ASSIGNABLE permission OR Unassigned issues are turnes off.
We only need "Service Requests" and not Incidents, Problems, or Changes, but I can't find any way to delete these Request Types. Please help!
I am the Project Lead for an ITSM project. The email sent to customers when the ticket is first updated indicates I have made the status change. This is true for any of my agents who update an i...
Hey team, I will be using the Help Center to allow customers to submit requests. Some of the projects are for internal use only and I would like to hide them. How do I prevent a project from appeari...
Hi! I'm new to Service Management in Jira, and have just entered my first ticket, which I'd now like to move from the ticket "Queues" to the Changes workflow. Here's a picture of my Ticket Queue...
Is there some way to easily select a number of service requests in a queue and change the service request type? We are trying to better categorize our requests for our metrics, and have some cl...
I set up automation when status changes to add a comment. The rule is executed twice and success both times added two comments. Any ideas why this is happening?
Hello, I am trying to setup a customer as an approver to a change request. So far, every time I have tried, I have gotten some version of "******** doesn't have access to Jira on **********" With o...
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