I want a validate a couple of insight fields on create transition in Jira Service Management Cloud. I use Scriptrunner and JMWE plugins
When i test the code inside the validator against an already created issue everything looks fine, i get the insight field object with the objectId value
But when i try to create a issue depend of a insight customfield i get this error:
Looks like this customfield is null on create transition
How can i validate the value of some insight customfield in create transition ?
Thanks in advance.
that error means that the custom field is empty when the validator runs. It likely means that Insight fills in this field only after the issue is created, even though data is input on the Create screen.
You can open a support request with Atlassian, since they now own Insight.
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