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JSM - first/ last name showing up in comments and emails Edited

I was part of the project to setup our department's JSM projects.  For some reason my user name is now apart of every action that takes place.  For example, comments and customer emails have my first/last name attached to them.

I'm not able to find where I can change that.  Can you help?



1 answer

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Jack Community Leader May 07, 2021

The one or you can change is in the comment itself. Go to project settings and customer notifications and for each notification you can edit it and change though variables in there they include your first and last name

Thanks for the tip @Jack but where is the ${} set so that I can remove my name from that rather than going into each notification in each desk to remove that field? Screen Shot 2021-05-10 at 3.31.22 PM.png

Jack Community Leader May 10, 2021

It has to be changed in each event for each project where you don’t want that variable to be included. 

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