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Is it possible to redirect the "Product access requests" to a JSM Service Request?

Ralf Scheller
Contributor
May 2, 2024

We use JSM to get, approve and work with User-Requests for our Products, especially Atlassian Products.

When new Coworkers use the "Product access request" function in Conflunce, Jira,... a "Standard request" in the Admin-Portal is created.

To use the same way, like any other requests, we would like to have an automated resolution to redirect this to our SelfServicePortal in JSM.

 

Has anyone tried to do this?

Maybe there is a way, using Automation? 

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