Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Project details aren't showing up Edited

When I click on a project to view it, the page doesn't appear to load completely.

We're a 2-person organization. The other user created the Atlassian account and is able to view projects fine.

When I originally joined, I logged in using a Google account that was tied to our domain email, and was able to view projects fine.

We just recently migrated our Google accounts over to Google Workspace, which involved disconnecting the email associated with the account and then deleting the old Google account.

Since then, I have been unable to view project details.

edit:

We've also tried: changing the email associated with the account, removing it from Atlassian, then re-inviting the account using the original email address.

After re-inviting this account, it was able to see the project that was created by this account, but not projects that were created and shared with this account by the other account.

1 answer

1 accepted

1 vote
Answer accepted
Brant Schroeder Community Leader May 06, 2021

@Boyd Barker  Welcome to the Atlassian Community.  

The other user that created the account can confirm that your account has access to the project.  You need to ensure that your account has proper project permissions. (second link)

Thanks for the answer! I figured it out on my own, but this was exactly it.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
TAGS
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

167 views 6 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you