I am building a service request project and would like the workflow to automatically assign to direct supervisors for initial approval, then once they approve it goes to Operations for approval before the purchase is made, and the ticket closed.
Is there an easy way to do that?
Here is the workflow I'm thinking if that is helpful:
Welcome to the Community. You will need to customize your WF and utilize post-function calls to accomplish what you are looking for at the different transitions (moving an issue from status to status and even at issue creation time).
We use different 3rs parties add-ons to make WF customizations without complex codings, here are a list of them -
ScriptRunner for Jira
Jira Misc Workflow Extensions
Lastly, depends on your Cloud license (if you are "Premier" level for JSM), then you should also check for the "Automation for Jira" (included in for "premier" subscription) to accomplish your asks by setting up automation rules.
NOTE - the only drawback on your asks is that some of the setup would be "hard-coded" (i.e. assignee auto setup). Thus you will need to update your setup when something changes (i.e. the original assignee is now a different user etc...)
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...
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