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Auto-Assign to Relevant Parties

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May 7, 2021

I am building a service request project and would like the workflow to automatically assign to direct supervisors for initial approval, then once they approve it goes to Operations for approval before the purchase is made, and the ticket closed. 

Is there an easy way to do that?

Here is the workflow I'm thinking if that is helpful:

  • 1) Employee Enters
  • 2) Direct Manager Automatically Assigned
  • 3a) Approved - automatically assigned to me
  • 3b) Rejected - automatically closes
  • 4a) Operations Approves - move to Complete Purchase
  • 4b) Operations Rejects - either...send back to supervisor for review, or close the ticket
  • 5) Complete Purchase - stays with Operations....mark complete when done and
  • 6) Close

2 answers

2 votes
Joseph Chung Yin
Community Leader
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May 7, 2021

@garrettr -

Welcome to the Community.  You will need to customize your WF and utilize post-function calls to accomplish what you are looking for at the different transitions (moving an issue from status to status and even at issue creation time).

We use different 3rs parties add-ons to make WF customizations without complex codings, here are a list of them -

ScriptRunner for Jira


Jira Misc Workflow Extensions

Lastly, depends on your Cloud license (if you are "Premier" level for JSM), then you should also check for the "Automation for Jira" (included in for "premier" subscription) to accomplish your asks by setting up automation rules.

NOTE - the only drawback on your asks is that some of the setup would be "hard-coded" (i.e. assignee auto setup).  Thus you will need to update your setup when something changes (i.e. the original assignee is now a different user etc...)

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

0 votes
AS May 15, 2024

@garrettr @Joseph Chung Yin 


Going through old message boards and I found your post. I ran into the same issues with Auto-Approvals based on the organization landscape as well. 

I have created the hierarchy in Jira Assets. Then created an automation that edits the Approvers field with the "Technical Owner" and "Business Owner" Attributes from the custom field to approve the request. This is based on the value change for a specific issue type. In our case, access request to custom applications. 



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