I have created a single select custom field for my project. It's a mandatory field and needs to be updated with specific set of selection only. I have configured it on the Resolve Issue Screen...
Hi , Could you please help me to know the API to find the User Name? So that we can use the API for update the user name in jira tickets.
For few of the issues created in Jira, the right side of the screen is empty. i.e Couldn't see the Component, Assigned Developer, Development, Fix Version, epic and so on. But we could able t...
Hi Is it possible to change the default portal URL to a simple URL for a particular project ? suppose the default portal url is https://enterprise-...................../4 & I want to c...
Hi, I would like to get your insight on the below: 1- I was wondering if I set for 5 separate IT teams in my company, 5 support projects, and I do not want the team members to see on their dashboard...
Hi, We use a Jira Service Desk (cloud) project as our main helpdesk and I would like to incorporate some of the Opsgenie functionality in to a new workflow. Would I need to move the entire project ...
I know that I can a add a user condition for automation and set at a specific user@company.com Is there a way to add the condition as @company.com and not specify a user email addres...
I am looking to import assets from the old version of Insight to the new version. I have been able to export without a problem for individual objects which are separated by different years. I have al...
Hi Atlassian, I would like ask what is the step by step process on how to perform Reminder Email for Approvers for "Waiting for Approval status".
Hi All, So we're wanting to send a few different types of notifications to customers, depending on how long the issue has been sitting in the 'Waiting for Customer' Status. The problem is, Notifica...
With Jira Service Management, every service project comes with a pre-configured cloud email address. However, in many cases teams already have a brand email address that customers are familiar with t...
In a change ticket, if I have more than one affected service and I set an approval for "affected services", it adds all the approvers for all the services to the approvers list in the ticket. But......
I receive an email every time something is done an an issue that I have created but assigned to someone else. I want to know if there is a way to stop these emails from coming.
New JSM user here I'd like to automatically assign a request type and add participants based on the requesters email address. Current Setup: Two support email addresses for customers, IT@ an...
I am attempting to migrate my JIRA server data to a brand-new Cloud installation. When I attempt the import, it tells me my backup is outdated and I need to perform a backup before I can import...
Hi, I'm looking for "Services" under Operations in the sidebar, this is in a Service project. I created a new Service project and can see it there, but for some reason not in the existing project. I ...
I have several custom fields associated with a request type that I want to have bundled under a separate tab. However, when I surface them in the portal form, it seems that they are then automaticall...
Hi All, I was wondering if someone could assist, I am trying to create an automation rule that looks for a specific custom filed called "Software issued" (Type - Select List (cascading)) ...
I'm looking for explanations on the logical architecture around project creation. I'm working on the reframing of a convergence project (about 15 JIRA SD) to migrate in something that could help me ...
Hello. I have an automation that if a topic goes to status "solved" for 5 days the system will change the status from "solved" -> "Closed" And it will send out a messeage to the customer th...
I want to have the system to send the email notification to the users who is in same organization when comments are posted. By the way, email notifications are sent to the users in the organizatio...
Is it possible to give a customer rights to close or cancel their own ticket?
I have training material created for our software applications we sell, which we store in Confluence as a page per guide. How do I get these pages to display in JSM as an article in the Knowledge Bas...
Greetings I am a project lead on a service management service and at the moment all the test cases that i have raised have been sending email notifications to me alone. The goal is to g...
I'm trying to set up automation that occurs when a public comment is made by our service agents. But unfortunately, the trigger "When: Issue Commented" doesn't have a setting to make it care what k...
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