Community resources
Community resources
Community resources
- Community
- Tag: alert
Tag: "alert"
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...he Problem: If a ticket comes in marked "Urgent," but nobody looks at the queue until 9:00 AM, the damage is already done. The JSM Solution: Opsgenie (Alerting). Included with JSM, Opsgenie h...
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...Step 1: Activate "Rescue Mode" Before It's Too Late (Proactive Alert) The best way to handle an SLA breach is to prevent it. The best option is to prevent breaches by being able to get an alert...
- App Central
- Article
- alert
- breach
- jira
- sla
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...ovo. This is your chance to shape how Atlassian brings AI-assisted alerting, incident management, and root-cause analysis directly into JSM workflows in the era of agentic AI. Why this matters M...
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We chose the wrong day to get into Jira Alerts it seems. I understand there is an outage, what I don't understand is that the impact of the outage appears to be misunderstood. The status page c...
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...latforms right into Rovo. This is your chance to help shape how Atlassian brings AI-powered alert, incident management and root cause analysis directly into your JSM workflows in the world of Agentic AI. W...
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In Atlassian Compass, under the global alert policy, I noticed there’s no option to dynamically edit the payload template for alert properties. Could you confirm whether dynamic payload template e...
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...o tag users, use the format @{{smart_value}} . This action is supported only for Jira Service Management incidents as well as alerts. and is available on all plans for Jira Service Management....
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...he product experience. If you want to learn how to manage alerts on Slack via Jira Service Management ChatOps — click here. To explore how to handle incidents — click here. Thank You!
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I'm trying to set up an auto-close rule in JSM Alerts and want to exclude alerts that contain a specific text string. I tried using the string in quotes and also without quotes, but neither a...
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When a ticket is assigned to a user, send a email like below. If the ticket got unassigned also this should work. Can anyone help me fill the "?" with smartvalues? I have tried multiple values, none ...
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Dear Atlassian Community, We are currently facing some challenges in understanding and managing the behavior of Responder Alerts within the new Jira Incident Operations, following the integration o...
- Opsgenie
- Question
- alert
- incident-management
- opsgenie
- responder
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...ncludes a “Priority” field. However, Jira doesn’t seem to pick up or display this priority. Everything else works fine, creates alerts with description etc. Here’s my simplified mapping function: f...
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Hello to all! For the last 20 days we have been seeing that a large part of the team, but not all of them, have not received notifications or only received an SMS. Usually SMS, call and APP notifica...
- Opsgenie
- Question
- alert
- bug
- cloud
- notification
- opsgenie
- +1 more tag...
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...y going to Settings > Atlassian Intelligence in Atlassian Administration. To learn more about how to manage alerts and on-call via Slack ChatOps - Click here Please leave any feedback below i...
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TL;DR Use JSM ChatOps Slack application to manage alerts and on-call Test your knowledge & earn a badge with bite sized learning! Hello Everyone, This post gives a quick walkthrough of h...
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Or even better, is it possible to receive an email alert each time a new jira ticket is created and the ticket match some criteria like : - attribute XXX = YYY
- Jira
- Question
- alert
- data-center
- forum
- jira
- +1 more tag...
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Hi, How can I display 'Alerts' column of WBS Gantt in Kanban board? I want to show alerts(Green, Yellow, Red sign) displayed in WBS in Kanban board to tell which issues have been delayed or o...
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...rganization) to receive an alert or email when any Child article in a section they support, is added, deleted or amended. The child case may be several layers deep. Can this be done by adding them as w...
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Creating a manual alert in the Opsgenie mobile app is/was heavily used by my team. This feature is not available yet in the Jira mobile app. You can up vote the feature request here:&n...
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...f the only team that works, is the "invisible team" (which potentially is based on the first team I created) When a ticket is raised in JSM, then it triggers two alert in Opsgenie. one for the i...
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Hi all, I tried to follow the instructions here : JSM/OpsGenie: Assign Jira issue to the user who acknowledged the alert | Jira | Atlassian Documentation I imported to JSON i...
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Hi I recently enabled Alerts and On-Call in Jira Service Management (JSM) for my support team. I’ve used Opsgenie in the past and understand that it’s now integrated into JSM. My goal is to set up a...
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What are the differences and use cases between creating alerts in the Integration settings and the Sync settings within Opsgenie?
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I'm working on an alert automation that switches based on the integration the alert was created with. When I log {{alert.integration}} within a rule I get an object like this: IntegrationBean{id=[U...
- Jira
- Question
- alert
- automation
- cloud
- jira
- jira-automation
- +1 more tag...
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I'm interested in generating a report that demonstrates how many alerts are linked to incidents versus how many are not. Is there a built-in way to access such information? Otherwise is there some w...
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