Is there some way to easily select a number of service requests in a queue and change the service request type? We are trying to better categorize our requests for our metrics, and have some cleanup to do. Having to do these one at a time is onerous.
Hi Greg,
Yes, check out Bulk Move functionality. Cheers!
thanks Joshua this is helpful to know. however it appears that "change request type" isn't one of the options for editing in bulk.
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Hi Greg,
Try a bulk edit and look for the Customer Request Type field. Cheers!
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