My company is creating an app that gathers quantitative performance metrics from Jira. Specifically, we want to recreate the epic report and epic burndown inside our application. Can anyo...
Hi Team, I have been using the below transition property to restrict any editing in my workflow after a particular transition is passed through. jira.issue.editable = false ...
Hi there, Is is possible to restore a removed user putting all configs back in place?
Can we change the privileges for some team members on a particular project in the free version of Jira Software ?? I have 3 projects and I want to work on those three projects without getting the ot...
We are new to Jira Service Management. I was very excited to see we could list out all of our Services and define their tier in our organization. Even better, we can define their dependen...
can I set up jira Service Management to accept email to help@atlassian as well as to an alias support@atlassian?
My objective is to establish multiple service desk projects, each with their own portal, but with different customer accessibility. Most of the projects are going to be invite-only but one project sh...
Hi I need to add my Jira Kanban board tickets to service desk tickets , at the moment I cant do this and Im not sure why , when I start to add in the linked ticket it says 'The issue key "TSB-102" do...
Our Organization requires CAB of 6 Approvers for a change to happen - 3 from IT, 3 from Business. I have created the two CAB groups in Jira but i have noticed default seems to be 2 for an approval to...
Hi, what are your experiences of deviation handling and deviation management with Jira Service Management? Has someone used this tool for that purpose? If so, how? I'm happy to hear any ideas...
hi, does anyone can guide me how to change the issue type name once it is created? i have tried to look at the project setting and issue type, but found nothing to change the name of it.
Hi, is that a way to reopen the closed ticket?
When .msg files are attached to JIRA tickets in Service Management, the preview available is very limited: If the files are converted to .pdf, it works much better: Why this could not be ...
Hi all, I need a little expert help here regarding domain names and access please On Friday we found that our domain name used to access our server based Confluence & Jira Core had expired and w...
Hi Community, I am currently evaluating JIRA SM for potentially migrating from Servicenow. There is a Business requirement that our Users/ Clients send support requests to Shared Mailbox in ...
Hi, In SLAs, I have two questions around SLAs: 1. I want the Time To Response to be based on one of the two conditions. Say I have two fields and if one of them is met, then the SLA is stopped. 2. ...
I would like to know how we can improve and customize the "Customer Satisfaction in JIRA? Also, I got to know that after the ticket is resolved, the system is sending the Satisfaction S...
Main Error I keep getting 401 Unauthorized when trying to GET https://api.atlassian.com/jsm/insight/workspace/{WorkspaceID}/v1/iql/objects Actually anything under https://api.atla...
Hi all, I have a requirement in our project. We have 3 custom fields Start Date(Date field), End Date(Date field) and Outside Window(Check box). If the date selected in Start Date and End Date field...
I am new to JIRA automation. I have a set of tasks that need to happen upon a trigger. Each of these tasks are sequential and need an owner assigned as soon as the previous task in line is complete. ...
...ROM information_schema.tables WHERE table_schema='public' AND table_type='BASE TABLE'") def issueManager = ComponentAccessor.getIssueManager() def loggedInUser = C...
Hello, I want to export my current sprint issues to excel but didn't find out the way to do it is that possible to export sprint issues? Thanks in Advance
I would like to set up a repeatable task with subtasks assigned when someone completes the new employee onboarding request in the portal. Is this possible?
We have a user that wants the same workflow to have a state configured for approval that then conditionally goes to either one state or another upon the user clicking the "Approve" button. He wants ...
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