Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

SLA and "OR" condition

Hi, In SLAs, I have two questions around SLAs:

1. I want the Time To Response to be based on one of the two conditions. Say I have two fields and if one of them is met, then the SLA is stopped.

2. Same Goal, but this time, the same field, but different values. Meaning, say I have to stop it based on different status values (Closed, Resolved, Awaiting Customer Approval). So if the issue was moved to any of those 3 status values, the SLA was met.

So in "Finish counting time when..." when I add a condition there, its an AND or and OR?

 

thanks

2 answers

1 accepted

1 vote
Answer accepted
Tessa Tuteleers Community Leader Oct 31, 2021

Hi @Meytal BM , 

  1. Your first question isn't quite clear to me, but you can't stop an SLA based on the value of a field?
  2. Your second question, If you need to stop the SLA on any of 3 statuses, you can add all 3 statuses as the stop condition. (Finish counting when... Entered status Closed)

If this isn't clear, please elaborate with actual examples so we get a better idea of your problem. 

Cheers, 

Tessa

hi @Tessa Tuteleers  thanks for your response. I believe you answered them both.

1 vote

Hi Tessa,

your filter would be enter status = open and criteria would be a OR statement

Column start : Enter status = open

e.g. project = field A = criteria OR field B = criteria. 

Column Stop: Chose the destination statuses.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

722 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you