Hi, In SLAs, I have two questions around SLAs:
1. I want the Time To Response to be based on one of the two conditions. Say I have two fields and if one of them is met, then the SLA is stopped.
2. Same Goal, but this time, the same field, but different values. Meaning, say I have to stop it based on different status values (Closed, Resolved, Awaiting Customer Approval). So if the issue was moved to any of those 3 status values, the SLA was met.
So in "Finish counting time when..." when I add a condition there, its an AND or and OR?
Hi @Meytal BM ,
If this isn't clear, please elaborate with actual examples so we get a better idea of your problem.
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
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