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Deviation handling at Jira Service Management


what are your experiences of deviation handling and deviation management with Jira Service Management? 

Has someone used this tool for that purpose? If so, how? I'm happy to hear any ideas and experiences of this use case.

I'm especially interested if it's possible to restrict the view of some tickets (=deviations) with Jira. In case there is some personal information in deviation which is not allowed for every persons eyes who have access to see and handle the deviations made to Jira.

Thank you for your help in advance already!

1 answer

1 accepted

Hi, thanks. Perhaps question was a bit confusing, but with these documents you gave I have made progress.


Thank you.

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