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Cannot reopen the closed ticket

Hi, is that a way to reopen the closed ticket?

 

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2 answers

2 accepted

1 vote
Answer accepted
Ajay _view26_ Community Leader Oct 31, 2021

Hi @Michael Woong 

Depends on the workflow configuration. If the work flow allows you to re-open once its resolved , you may re-open it . Can you check "View Workflow" in your attached image?

 

Regards

Ajay

0 votes
Answer accepted

Hi @Michael Woong

You need to add a new transition in the workflow to go back to an open status.

Instructions: https://support.atlassian.com/jira-cloud-administration/docs/work-with-issue-workflows/

Regards

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