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Cannot reopen the closed ticket

Michael Woong
Michael Woong Oct 31, 2021

Hi, is that a way to reopen the closed ticket?

 

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Ajay _view26_
Ajay _view26_
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Oct 31, 2021

Hi @Michael Woong 

Depends on the workflow configuration. If the work flow allows you to re-open once its resolved , you may re-open it . Can you check "View Workflow" in your attached image?

 

Regards

Ajay

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Fabian Lim
Fabian Lim
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Nov 01, 2021 • edited

Hi @Michael Woong

You need to add a new transition in the workflow to go back to an open status.

Instructions: https://support.atlassian.com/jira-cloud-administration/docs/work-with-issue-workflows/

Regards

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Bibiana
Bibiana Oct 16, 2023

what if we dont normally want that transition? this workflow is shared with multiple projects. could i clone the ticket and we put it in open again?

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Fabian Lim
Fabian Lim
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Oct 19, 2023

Hi @Bibiana

When you clone the ticket, the ticket will go into "Open" Status, so yes that would work.  

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