Depends on the workflow configuration. If the work flow allows you to re-open once its resolved , you may re-open it . Can you check "View Workflow" in your attached image?
Regards
Ajay
You need to add a new transition in the workflow to go back to an open status.
Instructions: https://support.atlassian.com/jira-cloud-administration/docs/work-with-issue-workflows/
Regards
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what if we dont normally want that transition? this workflow is shared with multiple projects. could i clone the ticket and we put it in open again?
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Hi @Bibiana
When you clone the ticket, the ticket will go into "Open" Status, so yes that would work.
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