I have changed the project email address for notifications by following the documentation. https://confluence.atlassian.com/adminjiraserver0818/configuring-email-notifications-1082267219.h...
In my Service Management project, I've entered an email address to the email requests so that when someone emails to that address, Service Management will create an issue. Once an issue is created, t...
Hi, I have to ask.. Is known that user with jira SW licence can use boards and kanban, sprints .. We have a few users they have jira core licence and we don´t want giv them sw licence. Is the...
We use a custom email account, rather than the default Atalassian Email account. We identify emails that failed, due to problems with the connector. This are emails for a new issue as well as custome...
Hi folks, I would like to have several mailboxes in my 'Jira Service Management' in which the e-mails are pre-sorted in order to have a better overview. Is there a possibility? Maybe an app or somet...
Hi , I got the embed widget code I got confused about the place where I need to paste . Where shloud I paste the code . I've been reading documtation about embed code in Jira noy help ,pleas...
In Service Managenent-Automation rules, mentioned users automatically becomes request participants. How can I change this ? - I don't want these mentioned users to be participants.
Hello. I need to get the feedback from the satisfaction surveys via API but I can only get the rating stars. Is there any way? Thanks
I have users who've asked me for an option to take a response in a JSM ticket and automatically create a KB article in one of the linked Confluence Spaces based on that answer. I've seen THIS in the ...
Hi community!! For a Jira Service Managemente CLOUD instance, the following is required: Ticket creation by email: This is standard in Jira, but the email to which it is sent is required to...
Hi community Jira Cloud notifications via customer email, you want notifications to be made with customer email and not with Atlassian email. The question is: Is it possible to do this in the Clou...
Hello all I have an employee-only helpdesk instance, where all users opening the URL are being redirected to SSO via the resolution SAML app and automatically signed in with their company account - ...
I want to allow user to submit support tickets by email. I have this working but the whole email content appears in the newly created ticket/request as one body of text under the label Description ...
Is it possible, when a new ticket enters the queue, as well as during a re-open and when the user replies to his ticket, that this ticket is then marked BOLD or highlighted in the queue? That way you...
I want to see the create time fix like the same how the create date from an ticket in the Queue, for the moment I see it only when I swift with the mouse over the create date.
We have a few automations, we only started to use Jira in July and have found some of the automation are conflicting with each other. For example, we created an round-robin automation for th...
Yes, I've tried: adding customer portal url as shortcut to home screen (android) - ok, but not awesome jira cloud app - it doesn't seem to be build for customers JSMobile - Service Management Por...
Hi Everyone, Good day. I am trying to figure out an automation rule that will close issues between projects. The scenario is that 1. We have 2 projects, 1 being a Service Mgt project the o...
Hi, I have this sweet process creating a bunch of subtasks, assigning them to folks and adding due dates. The problem is, in my subtask window of the issue, I cannot figure out how to get the due da...
I am interested if others have been able to utilize the change management features of JSM to allow "approvals" in JSM that then initiate a CD Pipeline in ArgoCD.
We're a B2B software company, and I'm just beginning to set up our Jira Service Management environment — Due to the nature of our product and clientele, I want to have two separate service projects,...
Hi, In my JSM workflow, after an incident is fixed, we move the status to the customer in order to acknowledge/accept the incident is fixed. Technically: We move the ticket to "Awaiting Customer App...
How to restrict a cascading list in a custom field in Jira Service desk I have a custom field Report issue and a bunch of cascading list options. On my customer portal i do have various...
We need to add to our SIEM solution (IBM QRadar) all plataforms. How we can configure JIRA to send all security events to a SIEM solution, or how the SIEM solution can pull for the security events.
Hi So we are using Jira service desk We have a few issue types default being Support We want to have a few issue types to have separate workflows When I change the Issue type to New f...
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