Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How we can customize and improve the Customer Satisfaction Survey in JIRA?

I would like to know how we can improve and customize the "Customer Satisfaction in JIRA?

 

Also, I got to know that after the ticket is resolved, the system is sending the Satisfaction Survey randomly to the end-users. So I need to know what is the mechanism and how random the system is sending the survey?

 

Thanks,

Ameen

1 answer

0 votes

Hi @Ameen Al-Muhtasib

You can find the details of csat surveys in this link: https://support.atlassian.com/jira-service-management-cloud/docs/collect-customer-satisfaction-csat-to-get-direct-feedback-on-your-teams/

They are sent when the tickets are resolved. Unfortunately there is not a lot of customization that can do.  

Regards

Thanks @Fabian Lim  for your kind response. My concern is the following:

Does the system send the survey for all the tickets that are got resolved ? or randomly ? 

Regards,

Ameen

Fabian Lim Community Leader Nov 02, 2021

It's for all resolved tickets.

Like Ameen Al-Muhtasib likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Next level incident management in Jira Service Management

Hello Atlassian Community! We’re thrilled to announce some exciting changes to incident management in Jira Service Management Cloud, in order to give your teams extra muscle during incidents, and ...

1,475 views 20 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you