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How we can customize and improve the Customer Satisfaction Survey in JIRA?

I would like to know how we can improve and customize the "Customer Satisfaction in JIRA?


Also, I got to know that after the ticket is resolved, the system is sending the Satisfaction Survey randomly to the end-users. So I need to know what is the mechanism and how random the system is sending the survey?




1 answer

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Hi @Ameen Al-Muhtasib

You can find the details of csat surveys in this link:

They are sent when the tickets are resolved. Unfortunately there is not a lot of customization that can do.  


Thanks @Fabian Lim  for your kind response. My concern is the following:

Does the system send the survey for all the tickets that are got resolved ? or randomly ? 



Fabian Lim Community Leader Nov 02, 2021

It's for all resolved tickets.

Like Ameen Al-Muhtasib likes this

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