How we can customize and improve the Customer Satisfaction Survey in JIRA?

Ameen Al-Muhtasib October 31, 2021

I would like to know how we can improve and customize the "Customer Satisfaction in JIRA?

 

Also, I got to know that after the ticket is resolved, the system is sending the Satisfaction Survey randomly to the end-users. So I need to know what is the mechanism and how random the system is sending the survey?

 

Thanks,

Ameen

1 answer

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Fabian Lim
Community Leader
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October 31, 2021

Hi @Ameen Al-Muhtasib

You can find the details of csat surveys in this link: https://support.atlassian.com/jira-service-management-cloud/docs/collect-customer-satisfaction-csat-to-get-direct-feedback-on-your-teams/

They are sent when the tickets are resolved. Unfortunately there is not a lot of customization that can do.  

Regards

Ameen Al-Muhtasib November 2, 2021

Thanks @Fabian Lim  for your kind response. My concern is the following:

Does the system send the survey for all the tickets that are got resolved ? or randomly ? 

Regards,

Ameen

Fabian Lim
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 2, 2021

It's for all resolved tickets.

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