I would like to know how we can improve and customize the "Customer Satisfaction in JIRA?
Also, I got to know that after the ticket is resolved, the system is sending the Satisfaction Survey randomly to the end-users. So I need to know what is the mechanism and how random the system is sending the survey?
Thanks,
Ameen
You can find the details of csat surveys in this link: https://support.atlassian.com/jira-service-management-cloud/docs/collect-customer-satisfaction-csat-to-get-direct-feedback-on-your-teams/
They are sent when the tickets are resolved. Unfortunately there is not a lot of customization that can do.
Regards
Thanks @Fabian Lim for your kind response. My concern is the following:
Does the system send the survey for all the tickets that are got resolved ? or randomly ?
Regards,
Ameen
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It's for all resolved tickets.
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