Different user access rules for different portals

[Rasmus Iversen]

My objective is to establish multiple service desk projects, each with their own portal, but with different customer accessibility. Most of the projects are going to be invite-only but one project should be open (allowing customers to self-register and gain access). Is this possible with a Standard license, or do I need an Enterprise subscription to have multiple sites with differing rules?

[Gaurav · Accepted solution]

Hello @Rasmus Iversen 

This setup is possible with a standard subscription.

Please refer the complete list of features with pricing for each subscription here.

KIndly accepts the answer of this helps you.

[Rasmus Iversen]

Thank you for the reply @Gaurav !

I am glad to hear that this is possible, but since it goes against what I can see for myself, I need a bit more help in understanding how to make it work.

As far as I can tell, I can only allow "all" customer (ie. without invitation) to access my service projects on site-level, which means it is either all service projects or none of them - i need a mix on a project level.

I am looking at this page (among others) which seems to go against your initial statement: [company prefix].atlassian.net/jira/settings/products/servicedesk/customer-access

[Gaurav]

Hello @Rasmus Iversen 

The customer access can be controlled by the Project Admin. Navigate the following path:

Project Settings --> Customer Permissions

From here the project admin can control who can send requests to this project as well as how customers can share requests.

I believe this is what you are looking for.

[Rasmus Iversen]

@Gaurav I have taken a really hard look at the exact wording of settings on the page and I believe I understand things better now.

To achieve what I want, I need to

- Let anyone be able to create an account on our site

- Restrict customer permissions on some projects, so that only customers added to that project can send requests

I hope I (finally) have it right. If so, please confirm so I can accept your answer

- And thank you for the patient help you've offered.

[Gaurav]

@Rasmus Iversen You got it!! Keep exploring!!