I want to use automation to assign tickets to different people at different times, and I know there's a way to do it with if-else statements for each time window block and with a set group of individ...
Hi everyone, I have a field, Approvers, used in the request type "Service Request with Approvals". Originally, I was able to add two approvers to the custom field and they would show correctly: App...
I'm attempting to create a custom queue in Jira Service Desk whereby it shows open tickets by reporter. I can create the queue just fine and it works just fine, however, when I created the queu...
Hi all Customers are receiving initial notification when request created through portal but not if “Reply to Customer” is commented to issue by service desk.
Hi all, I created a custom field called "Developer(s)" (type of field: User Picker (multiple user)) and I would like to automate an action when I make a transition to a particular state. I would li...
I have a project that I use HR Service Management template. When I add people as Service Desk customers in project settings, they cannot see raise a request and queues section. Is it a must to have J...
Hi all, I want to map multiple customer service desks into one servicedesk, for this I want to pass rights downwards. So a group in which the member groups are located with their respective ...
I have connected JIRA API in PowerBI, I want extract data from list inside of anothe list.
I created a status with the Project Created name with the category DONE to close the tickets when we transition to that status (project created). It doesn't work because in the All open queu...
One of the leads for a project requested I make all fields optional. I went into the field configuration for the project and set them all as optional. A couple of them were dynamic and I went into th...
Hi. Is there an app I can use in JIRA that allows for scribbling of signatures?
OCP Help (Jira Service Desk Project) OCP Help - Queues - Service project - Jira Service Management (atlassian.net) Agent (5) OCP Admin (Lead) OCPAdmin@dcas.nyc.gov Eric Hsiao (Prime Agent) EHSIA...
Hi guys, I'm relatively new to the administration of service management and I'm still trying to improve the product for our workflow. I hope some of you have some ideas to share how I can solve my "...
Hi Everyone, I've created a duplicate of the Service Request with Approvals called Service Request with Service Owner Approval which has the exact same workflow with the exception of the app...
Hi! I wonder if it's possible to custom (in this case remove) request types, or statuses, when filtering requests in the Portal. We are only using "Report incident" and "Request change", the other ty...
Is there a way to have another form be suggested on the current form that the customer is using? Example: The customer is filling the form on IT, on the lower part of the form there is a suggestion ...
Hello, I'm trying to create an automation for my team. That whenever a form is submitted it will get assigned to a specific group. I've created the group, however it is not showing on the Group list.
How are you handling your attachments in your Jira Service Management? One single field for all attachments? One dedicated field per type of attachment? The best practice is to have attachments ...
Hello Community! Hopefully you can help me out. As the title says, I would like to prevent users that show up as "Not a request participant" from adding comments on an issue that is closed. ...
Hello, I am trying to create an automation to assign issues to Service Desk Agents. But, I would like to assign issues only to the Agents how are logged-in (i.e. not on holiday/sick etc.) I can't f...
Hi, hopefully anybody here knows if it's possible to restrict access to assets per project? I'm working with a on premise installation of Jira Service Management 8.20.10 with the asset navigator pl...
Hey there, I would like to know if there is a way to create customers from an AD group. An AD account with email address should automatically become a customer in a service center. Is there...
Dear community, we are a small IT department of a clinic and we are using Insight for our asset management. We import a lot of data from our SCCM or Nedi, but new hardware assets are created manuall...
Hi, I would like to setup JIRA Service Mangamenet for 3 employees in another organisation. Can i still signup with my company's email address and add 3 employees from other organisation in their site...
Hi all, Sent myself down the rabbit hole with this one and am not sure how to close it off. I have a little purchasing workflow that when an issue is approved the items that were selected on the po...
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