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Customer notifications
Edited
Hi all
Customers are receiving initial notification when request created through portal but not if “Reply to Customer” is commented to issue by service desk.
1 answer
1 accepted
Hello @Dorothy Callahan
Thank you for reaching out.
Checking your screenshots, I can confirm your customer is not receiving notifications of that specific issue because the notifications were manually turned off by the customer.
The customer turn on the notifications by simply clicking on the "Notifications Off" button again:
That being said, can you please describe to us what is the issue you are facing exactly? Is there any behavior that you were not expecting with the customer notifications?
Please, let us know if you have any questions.
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