I have a project that I use HR Service Management template. When I add people as Service Desk customers in project settings, they cannot see raise a request and queues section. Is it a must to have Jira Service Management product access to see these sections? I do not prefer to give product access to many people. I want to provide access to customers without giving service management license. However, I need to give permission to raise requests and see queues. Any suggestions about that?
Welcome to the community. @Dirk Ronsmans is 100% correct that customers can raise an request via the Portal UI only and don't have access to the project UI.
Customers are free without charge.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Viasat Inc.