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Unable to view the discription portion of a ticket(agent side) - Next Gen Project

Rodriguez, Jhon Ronald
Rodriguez, Jhon Ronald
Contributor
February 17, 2021

As an agent, we unable to see the description portion when you click the ticket.
no link.JPG

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Ajay _view26_
Ajay _view26_
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February 17, 2021

@Rodriguez, Jhon Ronald 

 

Very strange indeed! I hope its not a network issue.

Were you getting the description earlier? I mean did you any install any App which could have caused this side-effect

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Rodriguez, Jhon Ronald
Rodriguez, Jhon Ronald
Contributor
February 17, 2021

It suddenly back to normal. after an hour.

No app nor configuration have done so far.

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Rodriguez, Jhon Ronald
Rodriguez, Jhon Ronald
Contributor
February 17, 2021

Other un usual was you can not see the linked ticket. You can click the linked ticket from queues viewing.

 

You can not also create a link to other project.

 

As i said. It works now fine after an hour.

 

Might be a system glitch.

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Rodriguez, Jhon Ronald
Rodriguez, Jhon Ronald
Contributor
February 17, 2021

the email add-on was also affected.
Email add-on jira issue..jpg

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