Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to view the discription portion of a ticket(agent side) - Next Gen Project

As an agent, we unable to see the description portion when you click the ticket.
no link.JPG

1 answer

0 votes
Ajay Solutions Partner Feb 17, 2021

@Rodriguez_ Jhon Ronald 


Very strange indeed! I hope its not a network issue.

Were you getting the description earlier? I mean did you any install any App which could have caused this side-effect

It suddenly back to normal. after an hour.

No app nor configuration have done so far.

Other un usual was you can not see the linked ticket. You can click the linked ticket from queues viewing.


You can not also create a link to other project.


As i said. It works now fine after an hour.


Might be a system glitch.

the email add-on was also affected.
Email add-on jira issue..jpg

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

203 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you