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No description field shown


I noticed today that the "description-field" of every issue is no longer displayed in our Jira Service Desk.
In other words: The text, which the user enters when opening a ticket, is not displayed anymore . Working on those issues is not possible without this text.

I don't find any settings, which I can check. And it appeared over night. Can somebody please help me? 

Bildschirmfoto 2021-02-17 um 11.01.29.png


3 answers

1 accepted

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Answer accepted
Daniel Ebers Community Leader Feb 17, 2021

Hi @Christian Knobloch

I saw another user reporting this on Commmunity yesterday. For them it went back to normal state after an hour.

Probably this was sort of a short incident - in case it is still not working as intended, let us know here.


Thanks for that information and have a nice day! 

Hi all!


I am having the same problem with 6/7 of our Service Desks. The description field is no longer visible in the Customer Portal. The Request Type has been set so this is not what is causing the problem.



Agent View.jpg



Customer View.jpg


Any ideas what could be the cause?


Thank you in advance for your help!


I solved this Bug by editing the "Description-field" in one Request Type. I set it to "required"

Bildschirmfoto 2021-02-17 um 11.36.15.png

I think its a bug. Your experiences would be interesting.

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