Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to use @mention in comments to notify CUSTOMERS not following the request already?

It seems to me I cannot use the @-sign in order to find customer names and adress them about a comment in a request they aren't already watchers or participants to.

Is there a setting to accomplish this that I'm missing?

1 answer

1 accepted

1 vote
Answer accepted
Tessa Tuteleers Community Leader Feb 17, 2021

Hi @Peo Krook , 

Customers have to be added to the request as Request participant to be @mentionned

Otherwise they cannot see the request so mentions would be useless. 

If the customer has been added to the request, and you still can't @mention them, then 

you could be impacted by this bug I found, and you can watch / vote for that to be picked up. 

Hope this helps! 

  • Tessa

Thanks @Tessa Tuteleers

Yes, I have indeed run into that bug, only I didn't quite understand the reason for it until now when you explain what happens. Copying @Kave Silverklip for info.

With that bug the @-notification-feature is pretty toothless for issues where you want to ask for a new participants opinion. I have therefor added myself to "Affected customers" on your bug-report. However there was no Voting-button as far as I can see.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

209 views 1 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you