I am trying to add this person to the Service Management Portal. I have confirmed her email address, but I am still getting this error when I try to add her. Any ideas?
Further info: Cynthia is out of the office this week, so she has an autoreply set up to let people know. Could the autoreply be keeping the system from allowing me to add her to the portal?
@Rebecca Wiley - gotcha. You're a site or org admin, right? Confirmed that she's not in the "Manage Users" section of the Atlassian Admin site (admin.atlassian.com)?
Also, for the intended Jira service management project, under "Channels & People", try searching for Cynthia and see if she turns up?
To answer one of your original questions, the auto reply shouldn't have any impact on whether you can add someone as a customer to your site.
On October 20, 2021, Atlassian published a security advisory for Jira Service Management. The full advisory is available at this link. We've seen a number of questions already asking for...
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