Jira Service Management

I get a lot of issues generated from my customers datacenters. The issue description contains a table with information that I want to enter in custom fields with automation. The table can look somet...

• Question
• cloud
• jira-service-management

I'm trying to figure out if there is a way to filter a custom field from Insight Data. I can filter the custom field but I can't filter for the underlying data that is in Insight in that same table o...

• Question
• insight
• jira-service-management
• jira-service-management-server
• server

Hi,   I've configured a CloudWatch integration so that CloudWatch alarms are delivered to OpsGenie. I have a CloudWatch alarm sending alarm events to SNS topic and I've configured OpsGeni...

• Question
• cloudwatch
• heartbeat
• opsgenie

Did you know that we hold an introduction to Opsgenie webinar once a month? We give a high-level demo of Opsgenie and then hold a live Q and A.  Since we often have many attendees, we can't get ...

• Article
• opsgenie

...est customer account and view the "public profile" associated with it, as in the screenshot below, which shows a computer that references my user. When logged in as that customer account, with n...

• Question
• addon-com.riadalabs.jira.plugins.insight
• insight
• jira-service-desk
• jira-service-management
• jira-service-management-server
• +1 more tag...

Hi, I am facing problem in accessing SLA page and for all the options from "Project Setting" menu. Whatsoever option I am choosing, it's redirecting to "Issue" page of Service management page. Any i...

• Question
• cloud
• jira-service-management

I have a request that can transition as Approved or transition to another status. The user selected Approved so now the request is in the Approved queue. However, the user should have selected the ot...

• Question
• jira-service-desk-cloud
• jira-service-management

Evening Where does the Jira get the information from (the first part) in notifications so I can change this... This is shared with xxxxxx Thanks

• Question
• cloud
• jira-service-management

Hi all,  Situation:  1. Issue is created as 'Service Request', JSM is set to hide SLA timer.  2. Issue type is changed to 'Incident', JSM is set to begin timer on Issue Created (can...

• Question
• cloud
• jira-service-desk
• jira-service-management

I would like to automatically inject data from the application into the request that's created by the Jira Service Management Widget. Information such as: ip address, user name, and other identifier...

• Question
• cloud
• jira-service-management

Hi, We leverage Jira Cloud and Confluence cloud across our business. All employees get a licence from Finance to Software Engineers. In IT we use Kanban Boards for our work flow and employees submit...

• Question
• cloud
• jira
• jira-cloud
• jira-service-desk

If I set some json values on my azure alerts in the data.alertContent.properties block how can I access them from opsgenie? It looks like they are just ignored, even the docs page has them set but t...

• Question
• azure
• cloud
• opsgenie

I want my customers to be able to get in their requests (opened by Jira Service Management Widget) without logging in. Is there anything that I need to configure in order to enable it? I'll just men...

• Question
• cloud
• jira-service-management

Hello how are you? They can help us. How do I display the first response SLA and solution SLA in the help center so that the customer can track and view this information. Thanks Hugs Wanina

• Question
• cloud
• jira-service-management

Is there a way to disable the "Related knowledge base articles" Jira (agent) view dropdown?  If issue gets modified, it drops down and is very irritating and doesn't really serve any purpose fo...

• Question
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

In one of our projects, there is a requirement to not edit filed by the user of the JSM cloud. Assignee value should get from the custom field and based on the status of the workflow. For this I ju...

• Question
• assignee
• cloud
• jira-service-management

I am trying to add automation rule to our software project to close service desk issues if we have as escalated.

• Question
• cloud
• jira-service-management

I woudl need still to see Issues completed more than 14 days ago are hidden, keeping your board fresh and up to date. please can you advise how can i change it / configure 

• Question
• cloud
• jira-service-management

Hi Guys, This is our current set up I want to add in some extra columns how do I do this. Cheers

• Question
• cloud
• jira-service-management

Hi All, I was wondering whether I can share the Service Management default reports / custom reports with the customer who actually opened the bug/service request.  I would use this tool to let...

• Question
• cloud
• jira-service-management

How to make agent custom fields mandatory if i am making any custom field mandatory it will appear automatically in Customer porta;

• Question
• cloud
• jira-service-management

I can not find find any working solution to update a custom number field. Custom text fields I can update with myField.Values = new[] { "myText1" }; But updating a number field in this way does not...

• Question
• cloud
• jira-service-management

Please let me know the limit in the number of characters of Multi text field in JIRA Service Management.

• Question
• cloud
• jira-service-management

Hi - i am trying to add the Jira Cloud app in MS Teams but every time i try to authorize Please check if the  URL is valid and you have latest version of Microsoft Teams for Jira Cloud install...

• Question
• cloud
• jira-service-management

Can SLA be tied to a service category rather than to an Issue type in Jira?

• Question
• cloud
• jira-service-management