Community resources
Community resources
Community resources
Jira Service Management
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We have so many request types, because issuetype is a 1:1 relationship with request type, and we're reporting on issuetype, we made one request for bug, support, enhancement request, etc.&nbs...
- Question
- cloud
- jira-service-desk
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Hello, I'm new to Jira and was looking for help on setting up SLAs for different issue types. I want to set up SLAs for the Tech Team with Service Request, Incident and Service Request with A...
- Question
- jira-service-desk
- cloud
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in my service desk project i need two email requests source but it seems that this is not possible... that's right ??
258 views 1 0 Deleted user July 15, 2020 -
Hello. I've edited notifications so that none are sent for event 'Issue Closed', I confirmed this was set correctly by using the notification helper, but emails are still being sent. Is there a...
- Question
- cloud
- jira-service-desk
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Hi, I am setting up Service desk for external end customers and have a number of issues/questions: 1) I just want them to access the service desks bug form I created and do not want them to see a "...
- Question
- cloud
- jira-service-desk
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Hi There, I have created a service desk project , in which i have a field impacted area with checkbox values ( Writer, director and other). If i select a checkbox Writer and submit a case the...
- Question
- cloud
- jira-service-desk
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Error while setting up E-Mail-Account: 'Unable to find valid certification path to requested target'
Hello everybody, others had the same problem. However, no solution has been published. I want to connect an email account from our domain to the Jira Service Desk Cloud to automatically generate tic...
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I was wondering if it is possible to "skip" the request type on the portal page since the service desk only has one option anyway (for "ease of use" for the clients). Basically we'd like to skip the...
- Question
- cloud
- jira-service-desk
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Hi, I run the support team for a software company and we use Jira Service Desk as our sevice desk tool. We started using one instance of Jira and setting up multiple service desks for clients - our...
- Question
- cloud
- jira-service-desk
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Dear all, I have a situation regarding a project in Jira Service Desk. At the moment I am managing more than 15 projects connected to the same Notification Scheme and I have a problem with only on...
- Question
- cloud
- jira-service-desk
- notification
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- Question
- cloud
- jira-service-desk
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I'm trying to export ticket data from JSD and I need Reporter and Assignee emails to be exported, but at the moment it's just exporting the weird IDs that JSD creates for the user. How do I do this?
- Question
- cloud
- jira-service-desk
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I'm trying to sync JSD data with Totango (Customer Success Platform) but to do so, data is linked at an account/customer level. For data to sync with Totango from a variety of sources, you must have ...
- Question
- cloud
- jira-service-desk
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Our customers are not licensed JIRA users, hence their access is limited to just submitting a ticket through the Customer Portal and receiving automated notifications via e-mail. For our escal...
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Hello! We use Jira Software, can new field be visible as additional tab? Thanks for regarding!
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Hi Gents, Is it possible on my portal, to search request by tags ? Be able to find the request based on a specific tag → tags are managed by the service desk team. Thank you
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Hi, we've setup a new onboarding process in Service Desk, including a new issue type with custom fields, post functions within the workflow and an "onboarding" component for easier categorization.&nb...
- Question
- component
- jira-service-desk
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Greetings, Right now in the other support system (which I'm trying to abandon and move to Jira service desk) I have some ticket forms with multiply survey-like questions. For example: Name of yo...
- Question
- cloud
- jira-service-desk
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Hi. I'm using Create / Clone Issue(s) Post-function to create issues conditionally and there is "Parent Issue" option. I do not want to select a parent issue for newly created issues. Putting n...
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We have recently started using Jira Service Desk (We were using our own CRM earlier to create and track customer requests) I have noticed that for some customers, their email address is not displaye...
- Question
- cloud
- jira-service-desk
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Hi, I'm new to Jira Service Desk and I am wanting to test it out as we are looking for a replacement to our current ticketing system. I am trying to create a service desk project however, the only op...
- Question
- cloud
- jira-service-desk
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Hi, We are using Jira Service desk on Cloud with Standard Product Plan and would like to know, is there any additional price we need to pay when we have multiple automations running? We are...
- Question
- cloud
- jira-service-desk
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Hello, I noticed that the icons I have for each project doesn't appear on my Customer Portal I've refreshed my browser but its not appearing? Are there settings that I need to use t...
- Question
- cloud
- jira-service-desk
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I am using an old version of JIRA Service Desk (v2.5.9) - I need to add the ticket number variable as a comment which is part of a workflow post function. Anyone know how to do this?
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Hi everyone, I’m Lauren Harrison, Product Marketing Manager. I’m reaching out because we are in the middle of planning our product roadmaps for the next fiscal year. And this year, we’ve decided to...
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