Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can you show customers their referenced Insight object(s) on the service portal? Not in a field.

I'm totally new to Insight.  Is there a way for customers on the service desk/management portal to view assets assigned to them?  When logged in as a licensed Jira user, I can look up my test customer account and view the "public profile" associated with it, as in the screenshot below, which shows a computer that references my user.

Screen Shot 2021-02-18 at 12.09.37 PM.png

When logged in as that customer account, with no application access (portal-only), I also can click to view my user profile, but it does not show my Insight asset(s):

Screen Shot 2021-02-18 at 12.17.07 PM.png

Is there a way to show customers any (or limited/filtered) objects associated with their user account, in the customer portal?  I know you can make them visible in fields when they are submitting a request, which I would consider a minimum requirement, but it would be great if there is also a way for them to see their assigned assets, similar to how they can view requests where they are a customer.

For a while I was planning to do it by creating an "IT assets" project in Jira, similar to the example described here: http://atlassian.wpengine.netdna-cdn.com/wp-content/uploads/assetebook.pdf, which would allow me to show customer assets in their requests view.  Now that Insight is included in JSD/JSM Data Center, I'm wondering if I'd be better off using something like Insight which is built for asset management and integration with Jira, but there are some things like this question that make me prefer to just use Jira and represent assets as issues.  Thoughts?

2 answers

1 accepted

0 votes
Answer accepted

Hi Jordan,

Thanks so much for your question.

Unfortunately, this behaviour is currently not supported. Should you wish to request this feature, please file a feature request.

Thank you,

Marc
Jira Service Management

ps. if this answer is correct, please select the ‘accept answer’ button

I'm pretty interested in such a feature, too. We would be very happy if we could offer our customers an overview about their assets in a "self service style". Please let me know if there already exists a feature request! 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

Submit your Jira Service Management use case and win!

Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour.     This virtual, concert-themed experience...

299 views 1 10
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you