Can you show customers their referenced Insight object(s) on the service portal? Not in a field.

[Jordan Nimlos]

I'm totally new to Insight.  Is there a way for customers on the service desk/management portal to view assets assigned to them?  When logged in as a licensed Jira user, I can look up my test customer account and view the "public profile" associated with it, as in the screenshot below, which shows a computer that references my user.

When logged in as that customer account, with no application access (portal-only), I also can click to view my user profile, but it does not show my Insight asset(s):

Is there a way to show customers any (or limited/filtered) objects associated with their user account, in the customer portal?  I know you can make them visible in fields when they are submitting a request, which I would consider a minimum requirement, but it would be great if there is also a way for them to see their assigned assets, similar to how they can view requests where they are a customer.

For a while I was planning to do it by creating an "IT assets" project in Jira, similar to the example described here: http://atlassian.wpengine.netdna-cdn.com/wp-content/uploads/assetebook.pdf, which would allow me to show customer assets in their requests view.  Now that Insight is included in JSD/JSM Data Center, I'm wondering if I'd be better off using something like Insight which is built for asset management and integration with Jira, but there are some things like this question that make me prefer to just use Jira and represent assets as issues.  Thoughts?

[Marc Dacanay · Accepted solution]

Hi Jordan,

Thanks so much for your question.

Unfortunately, this behaviour is currently not supported. Should you wish to request this feature, please file a feature request.

Thank you,

Marc
Jira Service Management

ps. if this answer is correct, please select the ‘accept answer’ button

[Tobias H]

@Marc DacanaySeeing as it's been a year. Is there any progress? We would want to show our employees their asset info as well, so they can view the lease time for their devices.

[Mark Begisev]

@Marc Dacanay Is there any update ? 

[Marion Hederer]

I'm pretty interested in such a feature, too. We would be very happy if we could offer our customers an overview about their assets in a "self service style". Please let me know if there already exists a feature request!